How to fix non-responsive desktop shortcuts in Windows 10?

by Lucia Danes - -
12

Question

Issue: How to fix non-responsive desktop shortcuts in Windows 10?

Hello. I recently bought a brand new computer with pre-installed Windows 8.1 and instantly upgraded to Windows 10. I heard that nothing would change after the upgrade and I will be able to use my computer from the point I left it. However, after the installation was complete, I saw that none of my Shortcuts on the desktop are working. When I click on a shortcut, I get a split second black screen, then back to the desktop. And then, nothing happens. Could you help me, please?

Solved Answer

Desktop shortcuts[1] are comfortable assets used by many. Therefore, it is an extremely unfortunate situation when one can no longer use such functionality. Do not worry, however, as our security experts prepared few solution options that might work and help you fix non-responsive desktop shortcuts.

Not-working or non-responsive desktop shortcuts may be the result of several problems. The most frequent cause is prevalent among users who just recently upgraded from previous Windows version to Windows 10. As promised by Microsoft, users should be able to start using their computers where they left them – in working order. However, the newest operating system is known to have several bugs,[2] especially when it comes to Windows Defender's conflict[3] with other security software.

Many users also reported the bug with the HomeGroup. HomeGroup is a useful feature which allows users to connect to multiple machines on the same network. It is also known sometimes to affect desktop shortcuts and make them non-responsive. This issue can be solved by leaving HomeGroup entirely.

Non-responsive desktop shortcuts

The problems with the proper system or program operation might indicate a malware infection. We advise users to scan their machines with reputable anti-malware software (like Reimage) to make sure that no trojan,[4] keylogger, coin-miner or other malicious software is not present and causes these issues with shortcuts.

Microsoft always makes a continual effort to fix bugs within the newest operating system. Unfortunately, issues still arise and users look for solutions. Below you will find multiple options for not-working or non-responsive desktop shortcuts fix.

Option 1. Launch Task manager and System File Checker

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

PowerShell[5] is a powerful tool that is built-in into every Windows OS. Some users reported that simply running a system file check using this program might instantaneously fix the desktop shortcut issue:

  1. Press CTRL+Shift+ESC to launch Task Manager.
  2. Choose File and then Run New Task.
  3. Put the check mark on Create this task with administrative privileges.
  4. Enter cmd.
  5. Type the following commands at the CMD prompt:

dism /online /cleanup-image /restorehealth
sfc /scannnow

If the scan does not indicate any problems, launch PowerShell.

  1. Click Start button and type PowerShell.
  2. Type the following command and click Enter:

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}

Option 2. Leave your HomeGroup

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Non-responsive desktop shortcuts - leave homegroup

A lot of users rely on HomeGroup to be able to connect to multiple computers at the same time. However, IT specialists noted that the HomeGroup might cause several problems with desktop shortcuts, i. e. make them unusable. In such case, you need to leave your HomeGroup and fix the problem:

  1. Click on Start and then type in Control Panel into the search box
  2. Detect HomeGroup in the list
  3. Now click on Leave the homegroup
  4. As soon as next window appears, click on Leave the homegroup again and tap on Finish

Option 3. Uninstall your anti-virus program

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Non-responsive desktop shortcuts - uninstall security software

The newest version of Windows is known to have conflicts with certain security programs. Therefore, you can try uninstalling you anti-virus program and see if it fixes the problem:

  1. Click on Start button and pick Settings
  2. Select Apps
  3. Find your security program and click Uninstall, then follow on-screen instructions 

However, it is not safe to keep your PC unprotected. Therefore, we suggest downloading and installing Reimage

Option 4. Re-do the shortcut

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One of the most simple solutions would be simply to recreate the shortcut which is not working. You can do it by following these steps (the example is for Google Chrome):

  1. Navigate to C:\\Program Files (x86)\\Google\\Chrome\\Application
  2. Find chrome.exe
  3. Right-click on the icon and select Create shortcut
  4. Then, pick Desktop as the location for your newly created shortcut

Re-create non-responsive shortcuts

Option 5. Create a system image and then reinstall Windows

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

Click Start and type Backup. Then you will be redirected to your OS backup settings. There you can perform the backup by adding a drive to store the system image. You can either manually uninstall and then install Windows using Media creation software or employ Refresh Windows tool found on the official Microsoft web page. It will guide you to through the restore wizard.

Option 6. Make sure your Windows OS is up to date

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By default, Windows downloads and installs updates automatically. If you have this feature switched off, it is extremely important to turn it back on and check for latest Windows patches which can fix arising problems.

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About the author

Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

Contact Lucia Danes
About the company Esolutions

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