How to Fix “User Name or Password is Incorrect” error on Windows?

Issue: Hi. I’ve been struggling to find a solution to this Windows error. Sometimes when I turn on the computer, in the log-in screen “User Name or Password is Incorrect” error message pops up even I haven’t typed in the password. In other cases, when the log-in box shows up, I enter the code, and then the message appears, though the password is really correct. In such cases, only 4 or 5th attempt to sign-in works. Any suggestions?

Solved Answer

User Name or Password is Incorrect” error is a common issue for users of both, older and newer versions of Windows OS users. In spite of subsequent and often updates, Windows 10 users might also struggle with this phenomenon. Depending on the device and technical specifications of installed operating system, several causes might have triggered this error. Thus, depending on the origin of the cause, there are different solutions as well. Such error often occurs when users switch from older version to the latest one. Technical issues while upgrading to a new edition might have resulted in this issue. Furthermore, there are several versions of “User Name or Password is Incorrect” error. Some users report being able to access only a certain MS account if there are multiple users. In other cases, users are deprived of user account options. If you are able to access one account, log in and disable passwords. If you enter the password and then the screen reverts to “welcome” window but then quickly reverts “incorrect name or password,” you might solve the issue by restarting the device as it may be caused by Windows temporal bug or error. Here are several options you might try: The image illustrating "User name or password  is incorrect"

Option 1. Disable local account password

If you are to sign in as administrator, use the access to disable password requirement option.

  1. Once you sign in, click on the Start button and type netplwiz. Choose User Accounts settings.
  2. Untick the box which says Users must enter a username and password to use this computer. Enable the modifications by choosing Apply and OK.
  3. Reboot the computer.
  4. If several people are using the computer, perform the above steps and restart the computer. After that opt for Sign-in options which can be accessed via the Startup. Then, you can manage the sign-in options according to users’ needs.

Option 2. Take out the PC battery (for laptops)

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In case you are using a laptop device, taking out the battery and inserting it again might solve the issue. After you take out the battery, press and hold the power button for approximately 30 seconds. Then insert it again, boot the device. In some cases, restarting the computer several times solves the issue.

Option 3. Maintain PC protection from virtual threats

In some cases, external threats meddle with the system files resulting in system errors. You should check your computer for any malicious files. For that purpose, FortectMac Washing Machine X9 might come in handy.

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Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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