To help you with the issue, I would need more information about it. For example, what type of software, and what type of DVD-ROM are you talking about?
There might be several reasons for your computer not being able to read a CD. Check these out:
1. Is a CD in a healthy condition? Look at the backside of it, and check for scratches and other physical damage. If you see multiple markings, it is likely that the CD is broken, and information from it can't be read.
2. Check if your DVD-ROM Drive is working correctly. If it is not reading other CDs/DVDs, it might be that it is broken or if got disconnected from the computer. To check whether your PC is detecting your DVD-ROM Drive, type in "System Information" into Windows search, press Enter, and look for the Drive there.
3. Update your DVD-ROM Drive drivers. Right-click on the Start button and select Device Manager. Expand the "DVD/CD-ROM drives" section, right-click on the driver, and select "Update Driver." Follow up with "Search automatically for updated driver software."
To help you with the issue, I would need more information about it. For example, what type of software, and what type of DVD-ROM are you talking about?
There might be several reasons for your computer not being able to read a CD. Check these out:
1. Is a CD in a healthy condition? Look at the backside of it, and check for scratches and other physical damage. If you see multiple markings, it is likely that the CD is broken, and information from it can't be read.
2. Check if your DVD-ROM Drive is working correctly. If it is not reading other CDs/DVDs, it might be that it is broken or if got disconnected from the computer. To check whether your PC is detecting your DVD-ROM Drive, type in "System Information" into Windows search, press Enter, and look for the Drive there.
3. Update your DVD-ROM Drive drivers. Right-click on the Start button and select Device Manager. Expand the "DVD/CD-ROM drives" section, right-click on the driver, and select "Update Driver." Follow up with "Search automatically for updated driver software."
Good luck,
Ugetfix team