Upon setting up a new computer with Windows 10 (with Cortana) the user account created in the initial set up issues a “can’t sign into your account” notification once set up is complete and user is signed in. In addition, default apps seem to be missing, and MS office apps to not function properly. I was able to resolve the issue with windows command prompt by manually creating another admin user. Once signed into that account, I was able to access all default apps and had no notifications or other issues with MS apps. I am wondering why this issue is happening? I have had several computers that have done this that were brand new.
Can’t sign into your account” error after signing in to Windows 10
tslevin,
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Thank you for your question. Unfortunately, the exact reason why the “Can’t sign into your account” error occurs is not clear. Nevertheless, specialists speculate that the culprit may be corrupted Windows 10 install/update files or some problems during the setup process. For more information, you can read the following article submitted by our research team: https://ugetfix.com/ask/how-to-fix-we-cant-sign-into-your-account-error-on-windows/
Regarding missing apps, the culprit may be the same as for the “Can’t sign into your account” error, which is the unsuccessful installation of upgrade/update. The system might have omitted the stage of registering the default apps by mistake. The problem may be resolved by re-registering Windows 10 apps. If you are interested in how to do that, please refer to this UgetFix.com post: https://ugetfix.com/ask/how-to-fix-windows-10-default-apps-missing-after-updating-error-code-0x80070776/.
Good luck,
UgetFix.com team