How to remove
LogMeIn app is opening automatically
from Windows

I have recently called Lenovo support to help me sort out the issue I had with my laptop, and we used LogMeIn app. Since then, I have an issue where LogMeIn app is randomly opening, without me doing anything. What can I do to fix this?

Some Windows users have reported a frustrating issue where the LogMeIn application seems to open completely randomly while using their computer. This behavior is not limited to system startup; the app might pop up unexpectedly at any time, even after being closed. For many, the app reopens repeatedly, disrupting their workflow and creating significant inconvenience.

LogMeIn is a widely-used remote access and support tool that allows users to connect to computers remotely for tasks like troubleshooting, file transfers, and system management. It’s commonly employed by IT professionals and businesses to provide support or maintain systems. While the app is highly functional when used intentionally, its unpredictable behavior described here is clearly abnormal.

Several factors could explain why LogMeIn opens randomly on your computer. One common cause is tied to previous support sessions conducted via LogMeIn Rescue. If a support technician ends a session while disconnected from the client - possibly during a system reboot or due to connectivity issues - the applet might fail to remove itself properly. This can result in the app launching on its own, both at startup and during regular computer use.

However, other causes may also trigger this behavior. For example, the LogMeIn app might still be installed on your system, configured to launch by default, or left with residual files from earlier installations. Additionally, malware disguised as LogMeIn could be responsible for the issue. Corrupted startup settings, incorrect configurations, or even outdated system files may further contribute to this abnormality.

To resolve the issue of LogMeIn opening automatically, there are several possible fixes. These include removing any leftover applets from previous support sessions, disabling the app from your startup list, uninstalling residual components, and scanning your system for malware. Using [d1] can also help if the problem stems from corrupted registries, DLLs, or other system files.

For manual resolution, follow the step-by-step instructions provided below.

Fix 1. Disable LogMeIn in startup

Disabling LogMeIn from running at startup can prevent it from launching automatically when your computer starts.

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab.
• Locate LogMeIn or any related entries in the list.
• Right-click the entry and select Disable.
• Restart your computer and check if the app still opens automatically.

Fix 2. Uninstall the LogMeIn application

If the app is no longer needed, uninstalling it entirely can resolve the issue of it opening randomly.

• Type Control Panel in Windows search and press Enter.
• Go to Programs > Uninstall the program.
• Locate LogMeIn in the list of installed programs.
• Right-click it and select Uninstall.
• Follow the on-screen instructions to remove the app.
• Restart your computer to ensure all components are deleted.

Fix 3. Delete LogMeIn-related services

If the problem started after you had session with tech support (and you have already uninstalled it and disabled it in startup), it is likely that the connection was interrupted unexpectedly, resulting in app's residue components remaining on your system. To address this, follow these steps:

• Type Services in Windows search and press Enter.
• In the list, find the LogMeIn entry (note that the name may differ).
• Right-click on it and select Properties.

• Copy the name of the service (Ctrl + C).
• In Windows search, type cmd.
• Right-click on Command Prompt and select Run as administrator.
• Type in the following in the Command Prompt window:
  SC DELETE SERVICE NAME
• For example, if the name of the service was LogMeIn Hamachi Tunneling Engine, the command would look like follows:
  SC DELETE LogMeIn Hamachi Tunneling Engine
• Press Enter.
• Repeat if there are more than one service related to LogMeIn available.

Next, delete residue files in the App Data folder:

• Press Win + E to open File Explorer.
• Make sure that Hidden files are not hidden (View > mark Hidden items icon checkbox in Windows 10 or click four horizontal lines > Show > Hidden items in Windows 11).
•  Navigate to the following location:
  C:\Users\USERNAME\AppData\Local
• Locate folder(s) related to LogMeIn.
• Mark the folder and press Shift + Del on your keyboard.
• Finally, reboot your computer.

Fix 4. Scan your system for malware

You can use Microsoft Safety Scanner or employ deep scan with Microsoft Defender:

• Type Windows Security in the Windows search bar and hit Enter.
• Select Virus & threat protection.
• Pick Scan options.
• Choose Microsoft Defender Offline scan and click Scan now.
• Your computer will immediately restart to begin a deep scan.

Fix 5. Create a new user account

If the issue persists, creating a new user account can help determine if the problem is related to your current account’s settings or configurations. A new account starts with default settings, which can eliminate any LogMeIn-related configurations causing the problem.

• Open Windows Settings.
• Go to Accounts then Family/Family & other users.
• Under Other users, click Add account/Add someone else to this PC.
• Follow the prompts to create a new user account. If you don't have Microsoft account details, you can choose I don't have this person's sign-in information followed by Add a user without a Microsoft account.
• Assign a username and password for the new account and complete the setup.
• Then go back to the Accounts section. Under Family/Family & other users, select the newly created account and click Change account type.
• Under Account type, pick Administrator and click OK.