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How to fix
Unknown HResult Error code: 0x87e10bc5 after Windows Anniversary Update
on Windows

Resolve the Unknown HResult Error code: 0x87e10bc5 on Windows 10 or 11 effortlessly. Follow our expert-tested guide for quick fixes!

How to fix Unknown HResult Error code: 0x87e10bc5 after Windows Anniversary Update?
Quick Summary
Error severity
Medium
Est. time
5 minutes
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What causes How to fix Unknown HResult Error code: 0x87e10bc5 after Windows Anniversary Update?

  • Minor problems on registries
  • Issues with startup processes
  • Malware or virus presence
  • Internet connection problems
  • Screen resolution requirements
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When I’m trying to download the Facebook app, Rar opener and several other apps from Windows Store, I can’t do that due to the following error: Unknown HResult Error code: 0x87e10bc5. I’ve recently run Anniversary Update, which, I believe, messed the things up. Is there a solution for this error?

Unknown HResult Error code: 0x87e10bc5 is one of the Windows 10 Anniversary Update errors. Although it might occur on other Windows versions, none of the Windows 8, 7 or others reported about this error. Thus, it seems that it’s rather Windows 10 specific. Anniversary update is already widely discussed and accused of messing all Windows system up; however, Windows Community is working hard to fix each error gradually.

Unknown HResult Error code: 0x87e10bc5 shows up on Windows Store in particular. Any application you attempt to download may lead to this pop-up alert, which withdraws all chances of downloading it. Besides, it can show up when trying to run a recently downloaded app from Windows Store. It signals that there are some problems related to Windows Store. Luckily, several methods can help to fix Unknown HResult Error code: 0x87e10bc5 on Windows.

How to fix Unknown HResult Error code: 0x87e10bc5 on Windows?

Solution 1. Use a PC optimization tool

Very often errors like Unknown HResult Error code: 0x87e10bc5 emerge due to minor problems on registries, startup, run processes, and similar. Besides, the error may also be triggered by malware/virus. That’s why the first thing that you should try for Unknown HResult Error code: 0x87e10bc5 fix is a complete system scan with a PC optimization tool, for example, [d1], [rev id=”RegCure Pro”] or [rev id=”SpeedyPC Pro”].

Solution 2. Check your Internet connection

Before blaming Windows 10 updates for causing a 0x87e10bc5 error, you should check if your device has successfully connected to the Internet. If you have downloaded an app from Windows Store, it does not necessarily mean that it will no longer require an Internet connection. There are hundreds of apps that work with the Internet connection only.

Solution 3. Check screen’s resolution

Lots of applications available on Windows Store require minimum 1024 x 768 resolutions, not to mention the ones going up to 1366 x 768. However, older devices work below resolution mentioned above, which is why you may not be allowed to download or run particular apps.

Solution 4. Check Date and Time

According to Appuals experts, the date and time that are set incorrectly may cause a variety of errors. Error code: 0x87e10bc5 is not an exception. Thus, to check Date and Time you have to:

  • Right-click on the Clock’s icon (bottom right corner) and select Change date and time settings.
  • Check if the date and time are set correctly. If they aren’t, make sure that you reset them and click then, click OK.
  • Check the time zone either and reset it if it’s not correct.
  • After that, reboot your PC.

Option 5. Clear Windows Store cache

  • Hold Windows icon key (bottom-left corner) and Press R at the same time.
  • Type WSReset.exe in the Run dialogue and click OK.
  • Restart your PC.

In case none of the options listed above helped, we would highly recommend performing a scan with a professional anti-malware, such as [d1].

Bottom line

To fix the Unknown HResult Error code: 0x87e10bc5, you can use a PC optimization tool, check your Internet connection, and verify your screen's resolution. If none of these solutions work, consider seeking further assistance from the Windows Community.

Frequently asked questions

This error typically occurs due to issues with the Windows Store or problems with game installations after the update. Corrupted files or incorrect settings can also trigger this error.

You can try resetting the Windows Store cache by running 'wsreset.exe' in the Run dialog. Additionally, ensure that your Windows 10 is fully updated and consider reinstalling any affected applications.

Yes, in Windows 11, you can fix this error by repairing or resetting the Xbox app through the Settings app. Also, clearing the Windows Store cache can help resolve the issue.

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Olivia Morelli

Written & verified by

Windows Systems Expert
Windows error repair BSOD troubleshooting System file corruption Registry repair Windows Update failures

Olivia Morelli is a Windows systems expert specialising in diagnosing and repairing OS-level errors. She has spent nearly a decade writing guides that help everyday users recover from BSODs, corrupt system files, broken Windows installations, and failed update rollouts. Her methodical troubleshooting approach — starting with built-in tools before escalating to manual repairs — reflects years of practical experience supporting users across Windows 7, 8, 10 and 11. Olivia's guides are known for their clarity, completeness, and the care she takes to explain not just the fix but why the problem occurred.

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