How to fix
Couldn’t remove your device from Microsoft account – how to fix
on Windows

I want to remove the laptop from my Microsoft account, but the process ends with a pop-up about the issue. I cannot repeat the action properly it always ends with an error. I can trigger the process, and get to see the Cancel or Remove options, but clicking Remove gets me nowhere. Can you help?

Couldn't remove your device from your Microsoft account pop-up can indicate that something is wrong with the device and the connection to the machine and Microsoft account. Generally, you don't need to remove these old devices to associate the account to a new device. You only need to sign in to your MS account.[ref en-1]

However, users need help doing these removing processes and complain online about the occurring issues.[ref en-2] These problems seem to bother people on various devices, and these machines often run Windows 10 or new Windows 11[ref en-3] even. These issues might appear due to the OneDrive usage and the Microsoft account relation.

You might see the device listed under the profile, but there is no device that could be removed, so the issue appears to bother you. You might want to remove the device from OneDrive and see if that helps with the issue when "Couldn't remove your device from Microsoft account" appears. 

This issue is possibly a bug on Microsoft's end, so you might want to submit the feedback for support and wait for the particular answer and a possible fix. Some of the users even state that after a certain time or the update on the machine, the issue stopped appearing, and the device got removed without doing that again.

It was addressed by some of the support people online in forums, but not officially from the company. This is the bug that has been bothering people for a while, and users experience the problem occasionally. Microsoft hasn't released an update or a solution, however.

You can rely on the provided methods below or wait for the updates, and spend some time waiting for the change. The waiting seems to be an occurring method for other users who experienced Couldn't remove your device from Microsoft account issue. It might be a matter of time, but we list some solutions. You can also run a quick check with [d1], so the issues with altered files and damaged data get solved.

1. Check for the updates for the OS

Your machine might not get to the end result of removing this device because of the improper Windows installation or the state. The bug might be fixed with the more recent OS version, so checking for that can help.

• Right-click Start button and pick Settings.
  

  

  
  
• Go to Update & Security.
• Choose Windows updates.
• Hit Check for the updates.
  

  

  
  
• If there are any available - install.

2. Remove your Microsoft account linked to devices

• Go to Settings.
• You can do that by hitting Windows key and I.
• Then Accounts.
• Choose Your account.
• Tap or click Disconnect my Microsoft account, and restart the device.

3. Remove the device from the account

• Go to account.microsoft.com/devices, sign in.
• Then find the device you want to remove.
• Select Show details to see info for that device.
• Under your device's name, select More actions.
• Then select Remove.
• Review your device details, and select the check box, I'm ready to remove this device.
• Then select Remove.