How to fix
“Sorry, your PC doesn’t meet the hardware requirements for captures”
on Windows

Hello. I have used the built-in recorder in the Xbox Game bar to record my gameplay for the past 2 years. Now it says that my PC doesn't meet the hardware requirements for captures. No hardware changes were done to my computer. How do I fix this error?

The Xbox Game Bar[ref en-1] is a built-in Windows application. It is a customizable gaming overlay that allows people to use various widgets such as sound controls, performance statistics, or framerate while playing games on their computers. All that is needed to open this overlay is pressing the Windows key + G shortcut on your keyboard.

It is also possible to use the Xbox Game bar to capture videos and screenshots while playing PC games. This allows people to record their gameplay without any third-party apps. However, some people report encountering the "Sorry, your PC doesn't meet the hardware requirements for captures" error in Windows when trying to use the capture function.

This message shows up even if people have not performed any hardware changes to their computers. While it is unknown why exactly this happens, most people say that they encountered the error after reinstalling or upgrading Windows so it is possible that this is a result of corrupted files or outdated drivers.[ref en-2]

In this guide, you will find 3 steps that should help you fix Sorry, your PC doesn't meet the hardware requirements for captures" in Windows. Keep in mind that the manual troubleshooting process can be lengthy. You can use a maintenance tool like [d1] that can fix most system errors, BSODs,[ref en-3] corrupted files, and registry[ref en-4] issues automatically. Otherwise, follow the step-by-step instructions below.

Solution 1. Reinstall Gaming Services

• Right-click on the Start button and search for the Command Prompt
• Click on Run as administrator, and click Yes on a UAC prompt
• Enter the following commands and press Enter after each one:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

• You will be directed to the Microsoft Store where you should install Gaming Services
• Finish the process and see if the issue is fixed

Solution 2. Update Display Driver

You may not be able to capture gameplay because of outdated graphics drivers. Try to update them and see if it fixes the issue.

• Open Device Manager and expand the Display Adapters tab
• Right-click on your graphics driver and select Properties
• Go to the Driver tab and click on Update Driver

• Press on Search Automatically for Drivers
• If a graphic driver update is available, install it and then restart your PC
• Upon restart, launch the Modern Warfare game and check if it fixed the issue.
• You may also use a dedicated utility like [rev id="DriverFix"] that ca find the best drivers for your machine and install them automatically

Solution 3. Edit the Registry

If you recently reinstalled Windows, it could be that the Registry entries changed. Open the Registry Editor and check it according to the steps:

• Press the Windows key + R to open the Run dialog box
• Type regedit and click OK
• Go to the following location:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

• Set the REG_DWORD value of PortableOperatingSystem from 1 to 0
• If there is no PortableOperatingSystem key, create one by right-clicking, pressing on New > DWORD (32-bit) Value
• Rename it to PortableOperatingSystem
• Then double-click on it and set the Value data to 0
• Close the Registry Editor, restart your system and check if the issue is resolved