How to fix
Xbox app error 0x87e50028 when launching games
on Windows

I recently got Game Pass and the first game I tried to play was Starfield. Unfortunately, I instantly got a pop-up message saying that the game was not supported, followed by "Something went wrong launching your game. Error code: (0x87e50028). What does that mean and how do I get rid of it?

Xbox app error 0x87e50028 is a recurring issue that many Windows users face when trying to launch games like Forza Horizon 5 or Fallout 4. This error typically prevents the game from starting, and users report it may be caused by several factors, including file system errors, corrupted game files, or permissions issues.

Some have found that the game fails to launch due to conflicts between the Windows Store and the game’s installation location, especially if installed on external drives or non-default directories.

Many users experiencing this issue have suggested that it can also be linked to Xbox app configuration errors or outdated system components. The error may surface after a Windows update or app installation, where the necessary game files become corrupted or are moved to inaccessible directories.

Sometimes, the issue appears when system services required for game launching are disabled or not running properly. Additionally, poor system performance due to outdated drivers or low disk space can trigger this error.

To fix error 0x87e50028, users can attempt several solutions, including verifying game file integrity, moving the game to another installation directory, or resetting both the Xbox app and Windows Store.

Ensuring that Windows updates are installed and drivers are up to date may also address the underlying issues. In persistent cases, reinstalling the game or running a full system check for file system errors might help resolve the issue.

For those seeking a faster and more automated approach, using a reliable [d1] repair tool can diagnose and fix the deeper system errors that might be causing the game to fail to launch.

Fix 1. Verify game file integrity

Corrupted or missing game files can trigger error 0x87e50028. Verifying the integrity of these files ensures that they are intact and properly installed.

• Open the Xbox app and go to My Library.
• Right-click on the game and select Manage.
• Go to the Files section.
• Choose Verify files to scan for corrupted files and wait for the scan to complete.

Fix 2. Update Windows

Outdated system components can lead to errors. Keeping everything up to date can resolve compatibility issues.

• Type Updates in Windows search and press Enter.
• Here, click Install updates or Check for updates.
• Wait till Windows downloads and installs all the files.
• If optional updates are available, install them as well.
• Reboot your system.

Fix 3. Reinstall the game

If the game’s installation is corrupted or incomplete, reinstalling it can fix the problem.

• Open the Xbox app and go to My Library.
• Right-click on the game, select Uninstall and confirm.
• Once uninstalled, reinstall the game and try launching it again.

Fix 4. Repair or reset the Xbox app, Microsoft Store and Xbox Live

Sometimes, resetting the Xbox app. Xbox Live and Microsoft Store can help resolve configuration issues that lead to error 0x87e50028.

• Right-click on Start and select Apps & Features/Installed apps.
• Scroll down to find Xbox app and click Advanced options.
• Scroll down again and click Terminate and Repair.
• If that does not work, try using Reset.
• Repeat this process with Microsoft Store and Xbox Live as necessary.

Fix 5. Move the game to another drive

If the game is installed on an external drive or a non-default location, moving it to the primary drive can solve the error.

• Uninstall the game in question.
• Open the Xbox app.
• Click on your Profile picture and select Settings.
• Select Install options on the left.
• Under Change where this app installs games by default, select another drive (and pick a folder if needed).
• Try installing the game again.

Fix 6. Check for file system errors using CHKDSK

File system errors can block games from launching properly. Running CHKDSK helps repair drive issues.

• Type cmd in Windows search.
• Right-click on Command Prompt and select Run as administrator.
• User Account Control will ask whether you want to make changes - click Yes.
• When User Account Control asks you whether you want to allow changes, click Yes.
• In the new window, type in the following command and press Enter after:
  chkdsk c: /f
  (Note: use chkdsk c: /f /r /x command if you are using SSD as your primary partition)
• If you receive an error, type in Y, close down Command Prompt and restart your system.
• Wait until the scan is finished - you can find the results in the Event Viewer.

Fix 7. Ensure Xbox services are running

Xbox services need to be running in the background for games to launch. Verifying and restarting these services can help.

• Type Services in Windows search and hit Enter.
• Scroll down to find Gaming Services.
• Right-click on it and select Restart.
• If it is grayed out, double-click the service to open its Properties.
• Under Startup type, select Automatic from the drop-down menu.
• Click Start, Apply, and OK.
• Repeat this process for Xbox Live Auth Manager, Xbox Live Game Save, and Xbox Live Networking Service.

Fix 8. Reinstall Gaming Services

Gaming Services may become corrupted, preventing games from launching through the Xbox app.

• Type PowerShell in Windows search.
• Right-click on the result and select Run as administrator.
• When User Account Control shows up, click Yes.
• In the new window, copy and paste the following commands and hit Enter:
  get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers
  Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse
  Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse
• Close down PowerShell and restart your system.
• Next, install Gaming Services from the Microsoft Store.