How to fix Amazon App Store not working in Windows 11?

Question

Issue: How to fix Amazon App Store not working in Windows 11?

Amazon Appstore is not working on Windows 11 – it simply says “This app will not work on your device.” I thought that it should work with no problems in Windows 11 but it's still not the case. Please help.

Solved Answer

Windows 11 is the latest version of the Windows operating system, developed by Microsoft. It offers a variety of improvements over previous versions, including faster boot times, improved security and privacy measures, and an overall more user-friendly experience.

Major changes include Internet Explorer being replaced by the newest Chromium-based Edge, Microsoft Teams integrated into the OS, major Start Menu changes, and much more. Among these iterations, users were also promised to allow users to integrate Android apps in Windows 11 without problems, although that's not what some people have experienced so far.

There have been numerous reports that users were unable to to download and install Amazon Android app on their systems. Some users receive the following error:

This app will not work on your device

This statement makes little sense because Windows 11 is meant to come with preinstalled Android subsystem, and users should have no problems with it.

One of the major causes for this issue is the missing subsystem for Android, which prevents the app from being seen in the first place when using Microsoft Store. In this case, users can resolve this issue by reinstalling the missing component manually using the process known as sideloading.

In other cases, Virtual Machine Platform and Hypervisor platform might be turned off on your device. Enabling these features is required in order to fix Amazon App Store not working in Windows 11.

How to fix Amazon App Store not working in Windows 11?

Remember, performing manual troubleshooting can take a long time. To shorten the process and save energy, use Reimage to repair most system glitches, blue screen of death (BSOD) errors, corrupted files and registry issues, or clear cookies and cache. Otherwise, follow the instructions detailed below carefully.

Solution 1. Enable Virtual Machine Platform and Hypervisor platform

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If necessary components in Windows Features are disabled, Amazon App Store won't work, so make sure they are:

  • In Windows search, type in Turn Windows features on or off and press Enter
  • Scroll down until you locate Virtual Machine Platform and Windows Hypervisor Platform
  • Make sure both of these are ticked
  • Click OK.

Enable Virtual Machine Platform and Hypervisor platform 

Solution 2. Check requirements

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You need to make sure that your Windows is running the latest version and other conditions are met, including:

  • You are using the latest version of Windows 11
  • You are not using Hyper-V or similar emulation software
  • Your device is equipped with an SSD (HDD/Hard drive wont' work)
  • Your computer has at least 8GB of RAM.

There are few other requirements but those can be bypassed in the instructions below.

Solution 3. Install Amazon App Store manually

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You can use sideloading technique to install the missing component manually. This method would work if Android subsystem is entirely missing from Windows.

Install Android subsystem manually

  • Pase the following text into the search box:
    9P3395VX91NR
  • Click the tick box button to search
  • Scroll down until you find the msixbundle file from the download list
  • Right-click on the link and select Save link as…
  • Select a convenient location and click Save
  • Right-click the downloaded path and pick Copy as path (we recommend pasting the text somewhere safe so it would be accessible for you later)
  • Then, type Terminal in Windows search
  • Right-click on Terminal from search results and select Run as administrator
  • When User Account Control shows up, click Yes
  • Copy and paste the following command, replacing the bolded word PASTE with the actual path you copied earlier:
    Add-AppxPackage -Path PASTE
  • Press Enter
  • The installation will start – wait for it to finish.

Solution 4. Change your region to US

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Amazon App Store is only available to those in the US, and only works with US-based Amazon accounts. Thus, if you are not from the US, you can create appropriate account on the official Amazon website first. Next, you'll have to change the region to that of US as follows:

  • Type Region settings in Windows search and hit Enter
  • Under Country or Region, select United States from the drop-down menu
  • Close down Settings panel and try using Amazon App Store.

Change region

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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