Question
Issue: How to Fix Compatibility Error 0x80d02002 on Windows 10 V1709?
So finally I received a Windows 10 Fall Creators Update on Windows Update on Settings, but it did not install. The download was preparing for more than an hour and then the installation process started. Then it got stuck at 79% with the error code 0x80d02002.
Is there something I could do to install the update successfully? I haven’t tried to run it again yet.
Solved Answer
Windows 10 Fall Creators Update release is rolling out slowly and devices that passed the requirements have already received the automatic update on Settings -> Update and Security. The part of users got a notification on the lower-right corner of the desktop saying “Windows feature update. It’s ready to install, etc.”
The others checked for available updates on Windows Update section and found out that the Feature update[1] to Windows 10, version 1709 is available.
Even if you are impatient to install the update, don’t rush to rejoice because the installation may fail with a multitude of errors. Recently, a couple of Windows 10 users reported that the installation of the Fall Creators Update keeps failing with an error code 0x80d02002.
Most of the sources recommend fixing the 0x80d02002 error by resetting Windows Update Components. However, we are pretty sure that this method won’t work. If you opt for trying, we’ll provide the guide at the end of this post.
The 0x80d02002 is one of the compatibility errors because its emergence is directly related to incompatible apps or drivers. In other words, the update is blocked by old programs[2] that are not designed for Windows 10, third-party antivirus (e.g. Kaspersky, AVG, etc.) or outdated Graphics Card Driver.
Fixing Compatibility Error 0x80d02002 When Installing Windows 10 Fall Creators Update
There are two solutions for fixing the 0x80d02002 error, i.e. to uninstall incompatible apps or update/uninstall the problematic driver.
The problem is that Windows Update service does not provide explicit information about the problem. People are provided with an error code and offered to search the Internet for relevant information. However, there’s not much information about this bug on the web and you will definitely not find the list of incompatible apps.
To find out if the culprit of unsuccessful installation is the driver or application, you can use the Media Creation Tool. It should also end up with the 0x80d02002 error, but it will indicate the problematic application or driver, which should be fixed.
Solution 1. Update or uninstall the driver
If Media Creation Tool[3] revealed that the Graphics Card Driver is the reason why the Fall Creators Update cannot be installed, you should update it to the latest version available:
- Right-click on Windows key and select Device Manager.
- Expand Display Adapters section and click on your Graphics Card driver.
- Select Update driver.
If the driver is the latest installed, but it’s still causing the problem, we would recommend uninstalling it temporarily. Once you install the feature update, reinstall the driver.
- Right-click on Windows key and select Device Manager.
- Expand Display Adapters section and click on your Graphics Card driver.
- Select Uninstall driver.
- Now reboot your PC and try to install the update.
If the installation went smoothly, reinstall the Graphics driver:
- Right-click on Windows key and select Device Manager.
- Open Actions tab and select Scan for hardware changes.
- If the system was not able to detect the missing driver automatically, then navigate to the manufacturer’s website and download the latest version manually.
Solution 2. Uninstall Incompatible Apps
If you did not use the Media Creation Tool and, therefore, don’t know the apps that causing the problem, uninstall all old applications and third-party antivirus (at least temporarily). The same applies for other third-party security tools:
- Press Windows key + I and open Apps section.
- Then open Apps & features from the left pane.
- Carefully analyze the list of installed apps and remove the ones you think are not suitable.
- For that, click on the app’s entry and select Uninstall.
- Follow the on-screen instructions.
- Finally, reboot your PC.
Solution 3. Reset Windows Update components
If the previous methods did not help, you may try to reset Windows Update Components:
- Right-click on Windows key and select Command Prompt (Admin).
- Copy and paste the following commands one-by-one and press Enter after each:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old
ren C:\\Windows\\System32\\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver - Now close Command Prompt and try to install the feature update.
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Alice Woods is a security expert who specializes in cyber threat investigation and analysis. Her mission on Ugetfix - to share the knowledge and help users to protect their computers from malicious programs.
- ^ Gregg Keizer. For enterprises, the big changes to Windows 10 1709 aren't obvious. Computer World. Focuses on empowering enterprise users and their managers.
- ^ Make older programs compatible with this version of Windows. Microsoft.
- ^ What is the Difference Between the Media Creation Tool and the Windows 10 Retail Package?. Windows10Forum.
