How to fix “Do you own this game or app?” (Error code 0x803f8001) on Xbox?

by Olivia Morelli - -


Issue: How to fix “Do you own this game or app?” (Error code 0x803f8001) on Xbox?

Hi everyone. I have had my Xbox plugged out for a while, but plugged it back in yesterday. I’ve tried to play several games using a game disc, but got an error message, which says: “Do you own this game or app?” (Error code 0x803f8001).” Does anyone have any idea on whether or not you can fix this? Thanks in advance.

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Solved Answer

“Do you own this game or app?” (Error code 0x803f8001)” is an error notification[1] that occurs when playing games Xbox One S or original Xbox One Console. Usually, it appears when the user lefts the game on, but does not play it for a while. According to Xbox support team, this bug may occur due to the following reasons:

  • A temporary problem related to the service;
  • The game you attempt to play was purchased and downloaded, but you are not signed in and connected to Xbox Live;
  • The game was purchased and downloaded by another family member, and that person is not signed in to the console;
  • The game disc is not in the console;
  • The disk has failure and is unreadable;

The picture of Xbox Error code 0x803f8001

First of all, check the Xbox Live service status[2] on the official Xbox website. If another family member bought the game, this can trigger the error 0x803f8001. In this case, you should ask the team to sign in to the Xbox One Console and set the Console for him/her. In case this error pops up on random games, you should try the following fixes.

4 methods to fix “Do you own this game or app?” (Error code 0x803f8001)” error on Xbox console

Before you contact Microsoft support to help you eliminate “Do you know this game or app” error, try these recovery options:

Option 1. Power cycle Xbox one

  1. Plug in your Xbox console.
  2. Press and hold a power button for 10 seconds or more until it turns off.
  3. After that, unplug it and wait for 10-15 seconds.
  4. Plug it in and turn on.
  5. After that, check if this helped to fix Error code 0x803f8001. If it didn’t try hard reset.

Option 2. Perform hard reset

Reset the console

Performing hard reset will restore default factory settings of your Xbox Console. Therefore, before doing a hard reset, you should connect to your Xbox live and sync everything. Otherwise, the data and settings that haven’t been synced with Xbox live will be deleted. To perform a hard reset, you have to:

  1. Open Menu by pressing the left button on the navigation pad.
  2. Find All Settings and press A button to select it.
  3. Then navigate to System and select Console Info & Updates.
  4. Click Reset Console.

Option 3. Clean Windows Store cache

Reset Windows Store

  1. Open a command prompt by pressing Win + R keys.
  2. Type WSReset.exe in the command prompt and press Enter.
  3. Once you receive the confirmation that cache is cleared, restart your computer.

Now you should get back to the game or other activities that you were doing before error 0x803f8001 occurred.

Option 4. Set home console 

Set home console

  1. Press the Xbox button to launch the guide.
  2. Choose System, Settings and then Personalization, and then select My home Xbox.
  3. Check the information and then select the following.
  4. Select Make this my home Xbox to set the console as your home Xbox.[3]
  5. Choose This is not my home Xbox to revert the change.

Option 5. Clear persistent storage data

Clear persistent storaga data

  1. Go to Settings (Xbox).
  2. Choose CD/blueray, then Persistent storage, select clear persistent storage.
  3. Unplug and the plug the console again.

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About the author

Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue.

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