How to fix “Do you own this game or app?” (Error code 0x803f8001) on Xbox?

Question

Issue: How to fix “Do you own this game or app?” (Error code 0x803f8001) on Xbox?

Hi everyone. I have had my Xbox plugged out for a while but plugged it back in yesterday. I’ve tried to play several games using a game disc but got an error message, which says: “Do you own this game or app?” (Error code 0x803f8001).” Does anyone have any idea on whether or not you can fix this? Thanks in advance.

Solved Answer

“Do you own this game or app?” (Error code 0x803f8001)” is an error notification^[1] that occurs when playing games Xbox One S or original Xbox One Console. In most cases, this happens when players leave their consoles and go away for a while only to return that their game is no longer active and the error code is displayed instead. Other users reported that they also experienced the issue when attempting to launch a game or even an app on Xbox.

Consoles are among the most common devices used for gaming – it has been the case for years. However, when something goes wrong, troubleshooting options might sometimes be limited due to lower accessibility options. Despite this, Xbox errors can be tackled and solved – some more easily than others.

According to the Xbox support team, this error may occur due to the following reasons:

• A temporary problem related to the service;
• The game you attempt to play was purchased and downloaded, but you are not signed in and connected to Xbox Live;
• The game was purchased and downloaded by another family member, and that person is not signed in to the console;
• The game disc is not in the console;
• The disk has failed and is unreadable;

First of all, check the Xbox Live service status^[2] on the official Xbox website. If another family member bought the game, this could trigger the error 0x803f8001. In this case, you should ask the team to sign in to the Xbox One Console and set the Console for them.

It is also important to note that users have faced the same error code on their Windows machines as well. In this case, you could run a system repair tool ReimageMac Washing Machine X9 – it can fix the most common Windows issues automatically for you.

4 methods to fix “Do you own this game or app?” (Error code 0x803f8001)” error on Xbox console

Before you contact Microsoft support to help you eliminate “Do you know this game or app” error, try these recovery options:

Option 1. Power cycle Xbox one

1. Plug in your Xbox console.
2. Press and hold a power button for 10 seconds or more until it turns off.
3. After that, unplug it and wait for 10-15 seconds.
4. Plug it in and turn on.
5. After that, check if this helped to fix Error code 0x803f8001. If it didn’t try hard reset.

Option 2. Perform hard reset

Performing hard reset will restore the default factory settings of your Xbox Console. Therefore, before doing a hard reset, you should connect to your Xbox live and sync everything. Otherwise, the data and settings that haven’t been synced with Xbox Live will be deleted. To perform a hard reset, you have to:

1. Open Menu by pressing the left button on the navigation pad.
2. Find All Settings and press A button to select it.
3. Then navigate to System and select Console Info & Updates.
4. Click Reset Console.

Option 3. Set home console

1. Press the Xbox button to launch the guide.
2. Choose System, Settings and then Personalization, and then select My home Xbox.
3. Check the information and then select the following.
4. Select Make this my home Xbox to set the console as your home Xbox.^[3]
5. Choose This is not my home Xbox to revert the change.

Option 4. Clear persistent storage data

1. Go to Settings (Xbox).
2. Choose CD/blueray, then Persistent storage, select clear persistent storage.
3. Unplug and the plug the console again.

Fix the error on Windows

The error can also occur on Windows machines. If that is the case for you, proceed with the following solutions:

Option 1. Reset Windows Store cache

1. Open the Run prompt by pressing Win + R keys.
2. Type WSReset.exe in the and press Enter.
3. Once you receive the confirmation that cache is cleared, restart your computer.

Option 2. Apply the latest Windows updates

In August of 2021, Microsoft has rolled out a very important patch that is meant to fix various issues related to gaming.^[4] Thus, if you experience issues with games, you should make sure that that your system is patched:

1. Type Update in Windows search and press Enter.
2. On the right side of the window, click Check for Updates.
3. Wait till all the files are downloaded and installed.
4. Install all the optional updates as well.
5. Restart your device once finished.

Option 3. Re-register Store app

• Right-click on Start and pick PowerShell (Admin).
• Paste the following command and hit Enter on your keyboard:
  Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}
• Close everything and restart your PC.

Option 4. Check for system file corruption

1. Type cmd in Windows search.
2. Right-click on the Command Prompt result and select Run as administrator.
3. When UAC shows up, click Yes.
4. Use the following command and press Enter:
   sfc /scannow
5. Restart your PC.

Repair your Errors automatically

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