How to fix Error code: 0x00AEM001489?

by Ugnius Kiguolis - -


Issue: How to fix Error code: 0x00AEM001489?

My computer does not load properly as I constantly end up on a BSOD screen that displays Error code: 0x00AEM001489 and asks me to enter a Product Key. What is the cause of this error and how can I fix it? My software is legal, and I’m sure I did not do anything that would corrupt it.

Solved Answer

Error code: 0x00AEM001489 virus example

Error code: 0x00AEM001489 is a Tech Support scam virus which uses fake Windows error screen to trick users into thinking their operating system has been obtained illegally or was corrupted by some unexpected system malfunction. The scammers have made the error page to look like a legitimate Windows BSoD to make the scam more convincing. The virus also makes changes to the Windows registry in order to make BSoD appear during the system boot-up. After these modifications are made, the users become unable to access their desktop or any other documents, media or programs stored on the infected device. Users who have little or no experience with lockscreen viruses may be easily tricked into thinking the 0x00AEM001489 error is real since the fake BSoD cannot be terminated that easily. As soon as the scammers got the victims wrapped around their fingers, they may proceed to the second stage of the scam and give suggestions on how to fix this issue. In particular, the users are asked to enter a valid Windows Product Key and verify their current version of the OS. Unfortunately, none of the product keys the victim enters in the required box will work. Every attempt will end up in another error notifying about an “Invalid product key.” Not being able to log into their computers, the victims go for the last option and call the provided support number. This is what the scammers are waiting for. The “technicians” will push you into purchasing the new product key you don’t need in the first place. This means you will have to purchase the key from the scammers in order to use your computer. It is a pure scam which takes inspiration from the infamous ransomware viruses. Luckily, as always our experts have helpful recommendations on how to remove Error code: 0x00AEM001489 virus from the infected computer without collaborating with the criminals.

Step 1: Terminating the lockscreen

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You may try to bypass the Error code: 0x00AEM001489 lockscreen by booting your system in in Safe Mode. To do that press F8 key repeatedly when your PC is loading and in the settings screen select Safe Mode option. If this method works and you access your desktop, do not waste time and run your antivirus immediately. You will receive best results by employing software like Reimage for the elimination.

You may as well try to access Windows Task Manager and terminate the lockscreen through this panel.

Step 2: Eliminating the virus

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As we have mentioned, you can remove Error code: 0x00AEM001489 from the infected device automatically. Nevertheless, if you do not have the opportunity to use Reimage or similar antivirus software, you may as well delete the virus manually. Here is what you will have to do:

Go to the Windows menu and select Control Panel
In the control panel look for Uninstall a Program and click it
Then filter out the recently installed programs and delete unfamiliar or suspicious entries
After you are done, make sure you run some reputable system optimization program to clean up the Windows registry and eliminate all the residue files remaining on your computer.

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If you failed to fix your error using Reimage, reach our support team for help. Please, let us know all details that you think we should know about your problem.
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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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