How to fix
Event ID 7023 error
on Windows

Hello. My Windows 10 PC kept crashing frequently, so I went to Event Viewer and saw Event ID 7023 error. What is that about?

Windows is one of the most popular operating systems. It is made up of thousands of components running in the background to keep it working smoothly. If one of them goes rogue, people can experience sudden crashes, bugs, performance issues, etc. When Windows shuts off unexpectedly, users can go to the Event Viewer[ref en-1] utility and find out more about what could have caused it. Using the Event Viewer, users can view app and system messages, such as errors, information messages, and warnings, which gives them the ability to troubleshoot a variety of Windows problems.

One of the errors users can see is Event ID 7023 error. Many are confused about what it could be caused by as the crash logs do not clearly explain what users should do to get rid of the problem. Windows crashes that produce the Event ID 7023 error can be caused by corrupted system files, the failure of the Connected Devices Platform, or the Network Connection Broker Service.

Luckily, users can easily restart various Windows Services on their own, following a step-by-step guide. We prepared 5 methods that could help you fix the Event ID 7023 error in Windows. However, if the guide does not help you fix Windows crashes you can use a powerful repair tool like [d1]. It can fix various system errors, like BSoDs,[ref en-2] corrupted files, and registry[ref en-3] issues. Besides, it can be used as maintenance software to clear cookies and cache regularly or fix performance issues.

Otherwise, if you are ready to begin the manual troubleshooting process, you can follow the steps below:

Solution 1. Fix Corrupted System Files

Use Command Prompt commands to repair system file corruption:

• Open Command Prompt as administrator
• Use the following command and press Enter:
  sfc /scannow

• Reboot your system
• If SFC returned an error, then use the following command lines, pressing Enter after each:
  DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

Solution 2. Enable Connected Devices Platform Service

• Press Windows + R keys to open the Run box
• Type services.msc and hit Enter
• Locate and double-click on Connected Devices Platform Service
• Expand the dropdown menu against Startup type and select Automatic (delayed)

• If the service is not running already, click on the Start button and hit Apply to save the changes

Solution 3. Enable Network Connection Broker Service

• Press Windows + R keys to open the Run box
• Type services.msc and hit Enter
• Locate Network Connection Broker service on your screen and double-click on it

• Expand the dropdown menu against Startup type and select Automatic
• Click on the Start button if the service isn’t running already and hit Apply to save the changes

Solution 4. Restart the Service

• Open the Services window once again
• Locate Connected Devices Platform Service and double-click on it
• Go to the Recovery tab and expand the dropdown menu against Subsequent failures

• Choose Restart the Service and press the Apply button to save the changes

Solution 5. Enable the Share Across Devices Option

• Go to Settings and click on System
• Select Shared experiences from the left pane
• Locate Share across devices option in the right pane and turn it on