Question
Issue: How To Fix Igdkmd64.sys BSOD Error on Windows 10?
Please guys help me to get rid of BSOD that reports about igdkmd64.sys file error. I have no idea what does that mean. The only thing I really know is that this blue screen makes me scared and forces to think that I made my system crash somehow. I can’t use my PC normally since this lock screen shows up too often. Any help appreciated!
Solved Answer
VIDEO_TDR_FAILURE (igdkmd64.sys) is a BSOD error, which predominantly occurs on Windows 10 OS. The emergence of this lock screen is directly related to Intel graphics driver. To be more precise, this error is said to be triggered by the conflict between Windows system and aforementioned video driver.
Usually, when we know the core of the problem, in this particular case, it’s the issue with the graphic driver, we root out the cause and that’s it. Unfortunately, VIDEO_TDR_FAILURE igdkmd64.sys BSOD error could not be solved in this way. Igdkmd64.sys is one of the critical system files of Microsoft system, which comes as a part of Windows OS. It means that it cannot be misplaced, changed or, even more, deleted. Sys files, in general, work as communicative elements, which keep hardware, software, and OS in touch.
We have already clarified that igdkmd64.sys error cannot be fixed by deleting the file itself. Nevertheless, it’s a must to react to the VIDEO_TDR_FAILURE (igdkmd64.sys) error and fix it immediately because it indicates that your OS is not working properly, which is why sooner or later you will start, or already started, experiencing slowdowns, freezes, crashes, and similar issues. Having this in mind, our team has developed a step-by-step tutorial that explains how to fix VIDEO_TDR_FAILURE (igdkmd64.sys) error. Follow it and forget about this problem.
How to fix VIDEO_TDR_FAILURE (igdkmd64.sys) error on Windows?
You can always troubleshoot what kind of problems exist on your PC by running a scan with a professional PC optimization tool. In this case, we would recommend using FortectMac Washing Machine X9. That’s because this software utility is capable of detecting corrupted files, startup programs, missing updates, and similar issues. However, it also has a built-in antivirus, which is why it may even be called a second hand antivirus. According to experts, VIDEO_TDR_FAILURE (igdkmd64.sys) BSOD can be caused by virus infection; therefore, a full system scan with this program would be a great choice on the whole.
If you are not fond of PC optimization tool or if it did not detected the core of the problem, then you should fix VIDEO_TDR_FAILURE (igdkmd64.sys) manually. For this purpose, try updating Intel HD graphics driver and disabling onboard graphics. For this purpose, you have to do the following:
- Right-click on the Win key and select Control Panel.
- After that, go to the Hardware and Sound and locate Device Manager (Under Devices and Printers).
- In case you run onboard graphics, right-click on the Intel HD under Device Manager and choose Update Driver Software.
- After that, select Automatically Search and then Update Drivers.
- Finally, reboot your PC/laptop.
- In case you are using PCIE graphics card, disable it via BIOS.
In case this did not help, try to disable the driver:
- Click Win Key + X simultaneously and select Device Manager.
- Expand the Display Drivers category by clicking the arrow next to it.
- Right-Click on the Device and then select Disable.
- Wait for the new graphic driver edition for Windows 10 and download it from scratch later.
If this did not help, it might be that your PC is infected with a serious virus, such as Trojan, ransomware, rogue anti-spyware, keylogger or similar. In this case, you are strongly recommended to run a full system scan with a professional anti-malware.
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Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.
