How to fix Netflix Error NW-2-5?

by Olivia Morelli - -


Issue: How to fix Netflix Error NW-2-5?

So I turn on my Xbox with the simple idea of relaxing and watching Netflix, but first the Xbox needed an update which took ages. After all, I installed the update and then tried loading Netflix. To my surprise, I received an error Can't Connect to Netflix NW-2-5.

I tried various methods but none of them helped me to get rid of the issue. This error really drives me crazy, so maybe someone could help me to fix Netflix Error NW-2-5 somehow?

Solved Answer

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Netflix Error NW-2-5 indicates a network connectivity issue that prevents your device from connecting to Netflix. The NW-2-5 error mostly bothers Xbox, PS4 and smart TV users.

The majority of users report that the issue with Netflix occurs only on a specific device in their home, but not on all of them. Such Netflix error can cause frustration as it is really hard to identify and resolve the issue when there is no way to open the streaming service.

Netflix NW-2-5 error fix

Probably the majority of the users are familiar with the Netflix service[1]. Nevertheless, for those who might not known what it is, we want to present it shortly. Netflix is a US-based on-demand Internet streaming media, which can be access in more than 50 countries. The subscribers of this service get the ability to watch movies, videos, TV shows and similar things on their chosen device, pause and continue watching, etc.

Generally speaking, the app is a really handy tool, which is appreciated all over the world and has millions of subscribers. Nevertheless, as the forums on the Internet reveal, Netflix often causes an errors code Netflix Error NW-2-5, which is a really annoying and disruptive problem.

The research has revealed that the error code Netflix Error NW-2-5 typically shows up on PS3, PS4, Vizio, PS4, Xbox, and similar devices. In the majority of the cases, people report about this error on Sony PlayStation 3, which usually notify that:

We're having a problem connecting to Netflix. Please try again or visit:

If you are getting this error on PS4, Xbox or any other device, then it means that there is a problem with your Internet connection or DNS configuration. In the majority of cases, turning off BT Parental Controls help to resolve the issue. 

To put it simply, there is some kind of obstacle preventing you from connecting to the Netflix successfully. Fortunately, it's not difficult to fix Netflix Error NW-2-5. If you want to find out how to do that, you just have to follow the steps given below. 

Approved Ways To Fix Netflix Error NW-2-5

If an error code Netflix Error nw-2-5 keeps showing up while you are attempting to stream Netflix, you should check Internet connectivity first. That's because the emergence of this annoying error means that there is a problem with your Internet connection[2], which prevents your device from reaching the Netflix server. Therefore, first of all, try to:

Method 1: Check Internet connectivity

  1. Use your network administrator to make sure that Netflix is not blocked intentionally.
  2. In case you are using cellular data network or satellite Internet, try a different network since the mentioned ones have slower connections speed than cable Internet or DSL.
  3. Test the Internet connection on your device with the Internet connection/speed-test device.
  4. Restart the device.
  5. Restart your home networks. In order to do that, you have to unplug both your router and modem for 20-30 seconds and then plug them back in. 

If after all the error code Netflix Error NW-2-5 still hasn't been fixed, you should try the secon fix.

Method 2: Bypass your router

In other words, if you are using a wireless router that is connected to the modem[3], you should try connecting directly to the modem.

For that, you will need an Ethernet cable. In case this will help to reach Netflix, then the problem is clear – the router. To check that, perform the following steps:

  1. Turn off the device that you are using.
  2. Plug the device directly into the modem using Ethernet cable.Connect game console directly to modem
  3. Unplug modem for at least 30 seconds and plug it back.
  4. Turn on the device and try to reach Netflix again.

In case you detect the router as the cause of the error code Netflix Error NW-2-5, then you have two options – either bypass the router or contact the person who is responsible for setting up your home network in order to re-configurate router's and DNS settings.

Alternative method to NW-2-5 Error fix: turn off BT Parental Controls

If you are a user of BT (Internet provider), it is likely that sooner or later you will receive the NW-2-5 Error. Our research shows that the issue is closely related to BT Parental Controls. Please try the following method to disable the parental controls and access Netflix service again.

  1. Use the login details provided by your Internet provider BT to log into My BT.Log into BT account
  2. Scroll down the page until you reach My Extras section. Click the Personalise your settings option.
  3. Click the button next to BT Parental Controls option to turn the controls off.

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About the author

Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue.

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