How to fix rlls64.dll missing or not found error in Windows?

Issue: When I ran an antivirus program to see if there were any possible viruses, it found that Rlls64.dll was a harmful file that should be removed. That was OK with me until I tried to launch Firefox and received an error notice stating that C:\Windows\system32\rlls64.dll was missing from my PC. To resolve this issue, try reinstalling the software.”

Solved Answer

Rlls64.dll is a dynamic link library (DLL) file associated with a potentially unwanted program (PUP) known as RelevantKnowledge. This DLL file is often flagged as dangerous by antivirus software due to its association with adware or unwanted browser and application modifications. When this file is detected and removed by security software, it can cause errors in applications that RelevantKnowledge modified.

People run into the “rlls64.dll missing or not found” error while attempting to open apps like Firefox. They receive a message, which indicates that the software cannot start because the rlls64.dll file is missing from the machine, making it impossible for users to launch the application. Here's the full message:

C:\Windows\system32\rlls64.dll is missing from your computer. Try reinstalling the program to fix this problem

The main reason why the “rlls64.dll is missing from your computer” error occurs is a partial removal of RelevantKnowledge by antivirus software. While the rlls64.dll file may be deleted, remnants of the RelevantKnowledge program can still exist, causing applications to look for the missing DLL. This issue arises because the program was designed to rely on this DLL, and its absence leads to functionality problems.

To fix the “rlls64.dll missing or not found” error, it is crucial to remove all traces of the RelevantKnowledge program from your system. Detailed, step-by-step instructions for this solution will be provided below the article to guide you through the process.

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How to fix rlls64.dll missing or not found error in Windows?

Fix 1. Run a full antivirus scan

If your antivirus didn't remove everything, you should try another one. For example, you can use Microsoft Safety Scanner or even employ deep scan with Microsoft Defender:

  • Type Windows Security in the Windows search bar and hit Enter.
  • Select Virus & threat protection.
  • Pick Scan options.
  • Choose Microsoft Defender Offline scan and click Scan now.
  • Your computer will immediately restart to begin a deep scan.

Scan for malware

Fix 2. Remove PUP's leftover files

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Removing all traces of the RelevantKnowledge ensures that no residual files cause the rlls64.dll error in applications like Firefox.

  • Type File Explorer in Windows search and press Enter.
  • Navigate to the following location:
    C:\Program Files (x86)
  • Locate the RelevantKnowledge folder.
  • Right-click on the folder and select Delete.
  • Empty the Recycle Bin.

Delete RelevantKnowledge

Fix 3. Reinstall the affected application

Reinstalling the application can restore any missing or corrupted files, including dependencies on the rlls64.dll file.

  • Type Control Panel in Windows search and pres Enter.
  • Go to Programs > Uninstall a program.
  • Select the affected application (e.g., Firefox).
  • Click on Uninstall and follow the prompts.
  • Download the latest version of the application from its official website.
  • Install the application following the installation prompts.

Reinstall the app

Fix 4. Repair corrupted files

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The SFC tool scans for and repairs corrupted system files, which can resolve issues related to missing DLL files.

  • Type cmd in Windows search.
  • Right-click on Command Prompt and pick Run as administrator.
  • When UAC asks you whether you want to make changes, agree by pressing Yes.
  • Next, copy and paste the following commands, pressing Enter each time:
    sfc /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    (Note: if you get an error executing the last command, add /Source:C:\RepairSource\Windows /LimitAccess to it and try again.)
  • Restart your computer.

SFC and DISM

Fix 5. Perform System Restore

Restoring your system to a previous state can undo recent changes that might have caused the rlls64.dll error.

  • Type System Restore in the search box and click Create a restore point.
  • In the System Properties window, click System Restore.
  • Click Next, choose a restore point from before the issues began, and click Next again.
  • Follow the on-screen instructions to complete the restoration.
  • Restart your computer after the process is completed.

System Restore

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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