How to fix "Sorry, there is a problem with the OneDrive servers" error 0x8004def5 in Windows?

Issue: Hello. For the past two weeks or so, I've been getting the “Sorry, there is a problem with the OneDrive servers” error on my Windows PC. It also shows error code 0x8004def5. It happens all the time, and it's really becoming annoying. I don't see any issues with using OneDrive – it's working fine.

Solved Answer

OneDrive is a cloud-based file hosting and synchronization service offered by Microsoft. It allows users to store and share files, photos, and other documents across multiple devices, including PCs, laptops, smartphones, and tablets.

OneDrive comes pre-installed on Windows 10/11 and is integrated with Microsoft Office, allowing users to easily access and edit their documents from anywhere. With OneDrive, users can also collaborate with others in real time on documents and share files with others, both inside and outside their organization.

The “Sorry, there is a problem with the OneDrive servers” error message with the code 0x8004def5 occurs when the OneDrive sync client is unable to connect to the Microsoft servers. This could happen due to a number of reasons, including network connectivity issues, server downtime, or conflicts with third-party applications.

In some cases, the 0x8004def5 error may also occur due to corrupted or outdated OneDrive installation files or outdated Windows updates. To resolve the issue, users can try restarting their computer, checking their network connection, disabling any third-party antivirus or firewall software temporarily, repairing or reinstalling OneDrive, updating Windows to the latest version, or resetting the application.

Below we provide several methods to fix the “Sorry, there is a problem with the OneDrive servers” error 0x8004def5 on Windows systems. Before proceeding with manual solutions, we recommend you try fixing the issue automatically with FortectMac Washing Machine X9 – a powerful solution for most Windows problems. It can repair corrupted system files and replace them with brand new ones, clean junk, take care of privacy-related files, fix virus damage, and more.

How to fix "Sorry, there is a problem with the OneDrive servers" error 0x8004def5 in Windows?

Fix 1. Check out built-in troubleshooters

Troubleshooters are great tools to diagnose and sometimes automatically repair issues you are having with Windows, including the “Sorry, there is a problem with the OneDrive servers” error 0x8004def5 error. We recommend performing the following steps:

  • Type Troubleshoot in Windows search and press Enter.
  • Select Additional troubleshooters/Other troubleshooters.
  • Find Windows Store Apps from the list and select Run the troubleshooter/Run.
  • Wait till the process is finished and apply the offered fixes.

Windows Store apps troubleshooter

Next, run network troubleshooter:

  • Right-click on Start and pick Settings.
  • Go to Network & Internet section.
  • On the right side, find the Advanced network settings section.
  • Click Network troubleshooter and wait.

Network troubleshooter

Fix 2. Repair damaged system files

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  • Type cmd in Windows search
  • Right-click on Command Prompt and pick Run as administrator
  • When User Account Control (UAC) shows up, click Yes
  • Use the following command and press Enter:
    sfc /scannow
  • When the scan is complete, you should also run the following commands to repair Windows image files if needed:
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
  • Restart your device.

Check for corrupted files

Fix 3. Install all Windows updates

Microsoft fixes bugs via Windows updates, which are deployed on a regular basis. This method is especially important for those who have been neglecting to install Windows updates:

  • Type Updates in Windows search and press Enter.
  • On the right side of the window, press Check for updates.
  • If there are optional updates available, install them as well.
  • Restart your system.

Install updates

Fix 4. Delete OneDrive's Telemetry logs

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  • Press Win + R on your keyboard to open the Run dialog.
  • Type AppData and press Enter or click OK.
  • Navigate to the following location:
    AppData\Local\Microsoft\OneDrive\logs\Common
  • Here, scroll down and delete the following files:
    UserTelemetryCache.otc
    UserTelemetryCache.otc.session
  • Close down File Explorer.

Delete Telementary files

Fix 5. Reset OneDrive

Resetting OneDrive is what fixed the “Sorry, there is a problem with the OneDrive servers” error 0x8004def5 for many people. Please follow these steps:

  • Press Win + R on your keyboard.
  • When the Run window opens, copy and paste the following text into it:
    %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
    (use %programfiles(x86)%\Microsoft OneDrive\onedrive.exe /reset instead if you get an error here)
  • Press Enter or click OK.
  • After this command is executed, the app should be reset, and OneDrive should open.
  • If it doesn't, wait a few minutes, then open the Run window again and use the following command:
    %localappdata%\Microsoft\OneDrive\onedrive.exe
  • Press Enter.

Reset OneDrive

Fix 6. Reinstall OneDrive

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To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.
  • Right-click on Start and pick Apps and Features.
  • Scroll down to find Microsoft OneDrive.
  • Click Uninstall > Uninstall.
  • Follow on-screen instructions to finalize the process.
  • Restart your system.
  • You can then go to the official Microsoft website – OneDrive download page.
  • Download the app and install the app by following the on-screen instructions.

Reinstall OneDrive

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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