How to fix “There is a problem with this website’s security certificate” error while loading legitimate web pages?

by Ugnius Kiguolis - -
12

Question

Issue: How to fix “There is a problem with this website’s security certificate” error while loading legitimate web pages?

Hello, all. Does anybody know why I receive an error “There is a problem with this website’s security certificate” when I try to access popular and certainly legit websites? Could someone please help?

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Solved Answer

Did you encounter an error “There is a problem with this website’s security certificate” when loading pages like Twitter, Facebook, eBay or other legitimate domains? This is a common issue encountered by the users of Windows 10 and older Windows versions. The problem is not defined by a particular web browser because people reported this security certificate issue on Google Chrome, Mozilla Firefox, Microsoft Edge, and others. Some people cannot launch one particular website, while the others cannot access a bunch of legitimate domains. According to Microsoft specialists, “There is a problem with this website’s security certificate” error may occur if the website’s certificate is not installed correctly or there is no trusted root certificate installed for the Certification Authority (CA). Therefore, to fix the issue, you should contact the owner of the problematic website or install the root certificate for the Certification Authority (CA). In case the problem is not related to certificates, you should check if the clock of the system is set correctly. Thus, to fix “There is a problem with this website’s security certificate” bug on Edge or another web browser, you should:

an image of the “There is a problem with this website’s security certificate”  pop-up

Disable “There is a problem with this website’s security certificate” pop-up by installing required certificates

Since the bug usually occurs on Microsoft Edge, we will explain how to install certificates on it.

  1. When the error message shows up, click on Continue to this website (not recommended) option.
  2. Then press Certificate Error button next to the red Address Bar.
  3. When the information window shows up, click on View Certificates option.
  4. Select Install Certificate and follow the instructions.
  5. If you receive a confirmation window, click Yes to proceed.

NOTE: DO NOT perform these steps on the websites with poor or unknown reputation. Otherwise, you can download a certificate for a malicious domain.

Check if the Date & Time settings are correct

Microsoft specialists reported that “There is a problem with this website’s security certificate” pop-up is commonly triggered by incorrect date and time settings of the system. Date and time settings can be modified without your knowledge by malware or other third-party software. To check that, you should:

  1. Right-click on a date and time widget on the toolbar and select Adjust Date/Time.
  2. Carefully check the settings and modify them if needed.
  3. Once done, click OK and close everything.

Disable the “Warn about certificate address mismatch” option

The “There is a problem with this website’s security certificate” error may occur due to the enabled “Warn about certificate address mismatch” option. To check that and disable this option, you have to:

  1. Right-click Windows key and open Control Panel.
  2. Select Internet Options and open Advanced tab.
  3. Locate Security section and open it.
  4. Find the Warn about certificate address mismatch option and uncheck it.
  5. Click Apply and OK to save the changes.
  6. Finally, reboot your PC.

If none of the methods listed here helped, we would highly recommend you to check the system for malware. The “There is a problem with this website’s security certificate” error may also be caused by malicious programs or corrupted system files. To fix them, try using Reimage.

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