How to fix
“Making sure it’s you” message when logging in
on Windows

Hi, so whenever I try to open Chrome, I always get this annoying pop-up message which says Windows Security - Making sure it's you. There is nothing to enter in the pop-up itself, and it asks to log in to a website I attempt to access. It also says that the request comes from Chrome. How can I fix this?

The "Making sure it's you" prompt often appears when attempting to log into an account, such as Amazon or Spotify, or after performing specific actions like opening a browser such as Chrome or Edge. This message is a security measure initiated by Windows Security in response to requests from third-party services or applications. It acts as an additional layer of authentication, ensuring that the person attempting to access an account or service is authorized to do so.

This prompt is generally triggered when a website or app requests identity verification through Windows Hello or other security features. It might appear due to recent changes in your browser settings, saved login credentials, or security preferences. For instance, enabling the "Use Windows Hello to autofill passwords" option in your browser can lead to these frequent verification prompts.

The reasons for this message can include recent modifications to your login methods, a switch to a new device, or an attempt to access a service from a location or device that isn't recognized. Sometimes, this prompt occurs when a service detects potential anomalies in login behavior, prompting Windows Security to step in for confirmation. While this feature enhances security, it can be disruptive if triggered too often or unnecessarily.

A common way to address this issue is by switching from a local account to a Microsoft account on your device. Logging in with a Microsoft account often streamlines authentication across services, as it aligns system-level credentials with online verification systems.

If these prompts persist or become excessively intrusive, troubleshooting browser settings or reviewing your device's authentication methods may help mitigate the issue. For those encountering ongoing problems, using [d1] repair and maintenance utility can identify and resolve any underlying system conflicts or misconfigurations automatically.

Fix 1. Log in with Microsoft account instead of local account

Frequent "Making sure it's you" messages often mean that you are logged in with your local account instead of Microsoft account (which could be used for multiple machines - all the settings get synchronized that way).

• Right-click on Start and pick Settings.
• Navigate to Accounts.
• Select Your Info.
• Click on Sign in with a Microsoft account instead.
• Follow the prompts to complete the switch and then restart your device.

Fix 2. Check Windows Hello settings

Frequent prompts may indicate that Windows Hello is incorrectly configured. Adjusting these settings ensures that your authentication methods align with your preferences and system requirements.

• Open Settings and navigate to Accounts.
• Select Sign-in options under the left-hand menu.
• Locate the Windows Hello section, and verify which authentication methods are enabled (such as Face, Fingerprint, or PIN).
• If you wish to reduce prompts, disable unnecessary authentication methods:
  • Click Remove or toggle the feature off for methods you do not use.
• If using a PIN or biometric option, select Set up to reconfigure or strengthen your credentials.
• Ensure the Require sign-in setting is set to an appropriate duration under Additional settings to reduce the frequency of verification prompts.
• Restart your computer to confirm changes.

Fix 3. Clear browser cache

Google Chrome

• Click on Menu and select Settings.
• Under Privacy and security, pick Clear browsing data.
• Select All time under the time range.
• Select sections you want to clear.
• Click Clear data.

MS Edge

• Open Edge and click on three horizontal dots (Settings and more).
• Select Settings and then pick Privacy, search, and services on the left.
• On the right side of the window, scroll down to find the Clear browsing data section.
• Click Choose what to clear.
• Select All time under the time range.
• Pick all the sections and click Clear now.

Mozilla Firefox

• Click on the menu button (three horizontal lines) in the upper-right corner of the Firefox window.
• Select Settings from the drop-down menu.
• From the panel on the left side, click on Privacy & Security.
• Scroll down to the Cookies and Site Data section, and click on Clear Data.
• Ensure that all the needed checkboxes are checked, and then click on Clear.

Fix 4. Reset Windows Security

If the issue persists, resetting Windows Security can resolve internal conflicts or misconfigurations.

• Type Windows Security in Windows search.
• Right-click on Windows Security option and select App settings.
• Scroll down and click on Reset.
• Confirm any prompts and restart your computer.

Fix 5. Create a new user account

A new user account helped some users to resolve the unwanted pop-ups asking to log-in constantly.

• Open Windows Settings.
• Go to Accounts then Family/Family & other users.
• Under Other users, click Add account/Add someone else to this PC.
• Follow the prompts to create a new user account. If you don't have Microsoft account details, you can choose I don't have this person's sign-in information followed by Add a user without a Microsoft account.
• Assign a username and password for the new account and complete the setup.
• Log out of your current account and log into the new account.