How to fix
Microsoft Store error 0x80072f78
on Windows

Hello. When I try to download or update apps from the Microsoft Store, I receive the 0x80072f78 error. How can I get rid of it?

The Microsoft Store is a Microsoft-developed application marketplace that allows users to browse, download, and install various apps, games, and other digital content onto their Windows devices. It acts as a centralized platform for users to find and purchase software applications.

The error code 0x80072f78 is one issue that users may encounter while using the Microsoft Store. This error is typically caused by network issues in which the Microsoft Store is unable to establish a proper connection to the internet. This can occur as a result of problems such as a slow or unstable internet connection, firewall restrictions, or conflicts with third-party antivirus software.

The 0x80072f78 error can cause users to be unable to access or download applications from the Microsoft Store. This can be aggravating, especially if users are attempting to obtain critical software or updates from the Store. The inability to fully utilize the Microsoft Store's functionality may impede productivity, limit access to desired applications, or result in the inability to receive necessary software updates.

There are a few potential solutions that users can try to resolve the issue. Resetting the Microsoft Store cache can help clear any temporary data or glitches that may be causing the error. Another option is to temporarily disable the Firewall or any third-party antivirus tools, as they may be interfering with the network connectivity of the Microsoft Store. Users can test if the error has been resolved by disabling these security measures and then re-enabling them once the Store is operational.

In this guide, you will find 5 steps that should help you fix Microsoft Store error 0x80072f78. You can use a maintenance tool like [d1] that can fix most system errors, BSODs,[ref en-1] corrupted files, registry[ref en-2] issues, clear cookies and cache,[ref en-3] or follow the step-by-step instructions below.

Method 1. Run Microsoft Store Apps Troubleshooter

• Open the Start menu.
• Click the gear-shaped icon to launch the Settings app.
• In the Settings app, click on the System tab.
• Click on Troubleshoot.
• Select Other troubleshooters.

• Look for Microsoft Store Apps and click the Run button next to it.
• Follow the on-screen prompts to run the troubleshooter.

Method 2. Fix Corrupted System Files

Use Command Prompt commands to repair system file corruption:

• Open Command Prompt as administrator
• Use the following command and press Enter:
  sfc /scannow

• Reboot your system
• If SFC returned an error, then use the following command lines, pressing Enter after each:
  DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

Method 3. Delete Microsoft Store Cache

Like most applications, Microsoft Store creates and stores cache data to enhance performance. However, if this cache becomes corrupt, you may experience various issues.

• Open the Run dialog box by pressing the Windows key + R.
• If the hotkeys don't work, you can use any other method to open the Run dialog box.
• In the search bar of the Run dialog box, type wsreset.exe.
• Click OK.

• A blank Command Prompt window will appear for a few seconds.
• Once the cache is cleared, Windows will close the Command Prompt window and automatically launch the Microsoft Store app.

Method 4. Reset Microsoft Store

• Press the Windows key + I to open Settings.
• Click on Apps on the left pane.
• Select Installed Apps from the right side.
• Click the 3-dot icon for Microsoft Store.
• Select Advanced options from the dropdown menu.
• Scroll down and locate the option for Reset.

• Click on Reset.
• Confirm the action by clicking Reset again in the prompt to reset the Microsoft Store.

Method 5. Disable Windows Firewall

• Press the Windows key to open the Start menu.
• Open Control Panel.
• Select Windows Defender Firewall.
• Select Turn Windows Defender Firewall on or off from the left pane.

• Check the radio buttons for Turn off Windows Defender Firewall (not recommended) for both Public and Private networks.
• Click OK to apply the changes.