ACTIVE MALWARE WINDOWS

How to fix
“Remote Desktop Connection has stopped working” error
on Windows

Resolve the "Remote Desktop Connection has stopped working" error on Windows 10 or 11 effortlessly. Expert-tested solutions for quick fixes!

How to fix “Remote Desktop Connection has stopped working” error?
Quick Summary
Error severity
Medium
Est. time
10 minutes
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What causes How to fix “Remote Desktop Connection has stopped working” error?

  • Network connectivity errors
  • Mismatched issues between Windows Firewall
  • Crashes caused by mstsc.exe
  • Interference from unwanted programs
  • Issues with vorbis.acm file
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I was connected to another computer when the message flashed that “Remote Desktop Connection has stopped working.” Relaunching the program does not work. After a couple of minutes, the problem reoccurs. I’m getting really frustrated. Any help would be appreciated.

There are multiple cases of Remote Desktop Connection problems. Some users might encounter the message stating that "Remote Desktop Connection has stopped working" or that “Your computer could not connect to another console session on the remote computer because you already have a console session in progress“. Mostly, they might be triggered by the network connectivity errors or the mismatch issues between the Windows Firewall. Every problem requires special treatment. In this article, we will present several solutions to the particular issue – “Remote Desktop Connection has stopped working.”

Option 1. Changing Remote Desktop Connection settings

It might be the case that mstsc.exe and vorbis.acm associated with FL studio app might cause constant crashes of the application. The latter file belongs to the group of remote audio codec files so you may change certain settings related to audio.

  1. Click Windows button and type Remote Desktop. Enter Remote Desktop Connection application.
  2. Expand Show options and navigate to Local Resources tab.
  3. Click Settings.
  4. Below the Remote audio playback, tick the box Do not play and click Ok.

Additional note. If you are running Windows 32-bit version, you might need to change the vorbis.acm file's name. Find it by entering C folder, then navigate to Windows. Enter System32 folder. After you locate vorbis.acm file, change its file name into vorbis.acm.new or something similar.

Option 2. Removing possible infections on the system

There is a possibility that some unwanted elements or programs interfere with this Windows App. In order to check whether there are no fraudulent apps, install [d1]. This utility locates any kind of cyber infection and successfully terminates it. It is especially handy in warding off more complex threats.

Bottom line

To fix the 'Remote Desktop Connection has stopped working' error, you can change Remote Desktop Connection settings, specifically related to audio playback, and rename the vorbis.acm file if you're using a 32-bit version of Windows. Additionally, removing possible infections on the system can help resolve the issue. If none of these solutions work, further troubleshooting may be needed.

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Sarah Chen

Written & verified by

Cybersecurity Analyst
Cybersecurity Threat detection Security hardening Data protection Vulnerability assessment

Sarah Chen is a cybersecurity analyst focused on protecting Windows systems from emerging threats and preventing data breaches. She covers security hardening, vulnerability assessments, and post-infection cleanup for home and small business users. Sarah translates complex security concepts into practical hardening steps — firewall configuration, exploit mitigations, secure boot settings, and defence-in-depth practices that meaningfully reduce attack surface. She stays current with the threat landscape and contributes security advisories to the uGetFix news section when new vulnerabilities affect Windows users.

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