How to fix
“Retrieving information from the Microsoft Store” error when downloading apps
on Windows

I tried downloading and installing Windows File Recovery from the Microsoft Store, but the installation got stuck at the "Retrieving information from the Microsoft Store" message. I've been waiting for an hour now, and nothing has happened. Any ideas on what I can do?

Microsoft Store allows you to easily download and install apps directly to your Windows device. Whether you're using the Microsoft Store app on your computer or accessing it via the internet, the process normally involves selecting an app and tapping the Install button.

However, some users encounter a persistent issue where the download process stalls with the message "Retrieving information from the Microsoft Store." This problem can linger for hours without progress and is more frequently reported when using the Microsoft Store's web version. The error can occur when installing various apps, including Spotify, Windows File Recovery, Xbox app, Prime Video, HP Smart, and more.

Why are Store apps stuck on the "Retrieving information from the Microsoft Store" message?

This downloading error often stems from connectivity issues between the Microsoft Store’s servers and your computer. Problems can arise from network configurations that inhibit proper communication or server-side issues that temporarily prevent the app data from being retrieved.

Additionally, outdated app versions or Windows system files might contribute to this issue, disrupting the smooth interaction needed for successful app downloads.

Possible resolutions for the issue

To fix the "Retrieving information from the Microsoft Store" message while trying to install an app, you can try the following:

• Ensure your app installation settings are correct.
• Use the Microsoft Store app instead of the web version.
• Search for and use offline installers for the apps.

We provide detailed instructions on how to perform these steps below. Alternatively, to address persistent or complex issues, consider using an automatic PC repair tool [d1].

Fix 1. Check Windows App settings

Start with ensuring that your downloads can be performed from everywhere.

• Right-click on Start and pick Settings.
• Go to the Apps section.
• Here, pick Advanced app settings.
• Under Choose where to get apps, select Anywhere from the drop-down menu.

Fix 2. Use Microsoft Store instead of the web version

Apps get stuck on the "Retrieving information from the Microsoft Store" message when downloading them from the web version. Try using the Microsoft Store app instead.

• Type Microsoft Store in Windows search and hit Enter.
• At the top, type in the name of the app you want to install and click Enter.
• Select the correct app from the list and click Get.
• The app should now install correctly.

Fix 3. Use Offline Installer

As an alternative way to install Store apps, you can use an offline installer.

• Go to Microsoft Store on the web.
• Search for the app you want to install.
• Enter its page and copy the URL in the address bar.
• Open a new tab and go to the Microsoft Store – Generation Project [by @rgadguard & mkuba50] (link).
• From the drop-down menu, select URL (link).
• Paste in the URL you previously copied, select Retail, and click the Tick mark button.
• You will now be presented with all available versions of the app.
• Now you need to locate the latest version (based on the date) and the correct version of your OS type (x64 or x86) of the app.
• Right-click on the link and pick Save link as.

• If a security warning pops up, allow the download.
• Once downloaded, double-click the file and install the app.*

* If the downloaded file is missing the extension, simply right-click on the downloaded file, select Rename, and add the missing extension shown in the download link, e.g., .appx. Make sure extensions are enabled in Folder Options.

Additional things to try

• Check and install any available updates for the Microsoft Store app and your Windows operating system.
• Clear the Microsoft Store app's cache.
• Reset the Microsoft Store app through the app settings.
• Use a different network or troubleshoot your current connection for any potential issues.
• Temporarily disable any firewall or security software that might be blocking the Store's operations.