How to fix
“Something went wrong” error in Spotify
on Windows

Hello. I cannot use Spotify because I receive the "Something went wrong" message when I try to open it. What should I do?

Spotify is one of the largest music streaming service providers with over 406 million monthly active users, including 180 million paying subscribers, as of December 2021. It offers digital copyright-restricted recorded music and podcasts. Unlike physical or download sales, which pay artists a fixed price per song or album sold, Spotify pays royalties based on the number of artist streams as a proportion of total songs streamed.

Streaming has changed the music industry forever. Although Spotify has received a lot of criticism from artists because of royalties being distributed unfairly, regular users seem to enjoy the service. People can create playlists, and find new music with ease from Spotify curated playlists, and playlists based on algorithms.[ref en-1]

However, some users report having trouble when trying to launch the Spotify app. People say that they receive "Something went wrong" error when they open the desktop app, web player, or mobile app. It is unclear what could be causing the error but it should be repaired with easy troubleshooting steps which we provide in this guide. Some people report that the error was caused by Internet connection issues, so the first thing you should do is check if you have a reliable connection.

The "Something went wrong" error in Spotify could also be caused by cache[ref en-2] which is often the culprit of many malfunctions. We suggest employing a maintenance tool like [d1] that can clear cookies and cache automatically. This powerful software can also fix various system errors, BSODs,[ref en-3] corrupted files, and registry issues which can help in keeping the system running smoothly.

Otherwise, if you are ready to begin the manual troubleshooting guide, proceed with the steps below carefully.

Method 1. Log out and Log in

Mobile:

• Tap Home
• Tap Settings
• Scroll to the bottom
• Tap Log out
• Now log in again

Desktop and web player:

• Click the arrow in the top-right corner
• Select Log Out

• Now log in again

Spotify.com website:

• Click your profile in the top-right
• Select LOG OUT
• Now log in again

Method 2. Clear Cache

Android:

• Tap Home
• Tap Settings 
• Tap Delete cache under Storage

iOS:

• Tap Home 
• Tap Settings
• Tap Storage
• Tap Delete cache

Desktop:

• Click in the top-right and select Settings
• Scroll down to Offline storage location to see where your cache is stored

• Go to that folder on your computer
• Select and delete all the files in that folder

Method 3. Update Spotify

Switch on automatic updates on Android:

• Open the Google Play Store
• Search Spotify
• Tap the three dots in the top right
• Check Auto-update.

If there’s no option to update, your app is on the latest version

iOS:

• Go to Settings
• Tap iTunes & App Store
• Switch App Updates on

Desktop:

When an update is available, a blue dot appears next to the menu button in the app's top-right corner.

• Click the arrow button in the top-right
• Select Update Available. Restart Now.

Method 4. Update OS

Android:

• Open your phone's Settings app
• Near the bottom, tap System, then System update
• You'll see your update status. Follow any steps on the screen

Windows:

• Click Settings from your start menu and click Update & Security
• Choose Windows Upgrade from the left panel and click the Check for updates button, and then your computer will check for, download, and install any updates found

iOS:

• Go to Settings > General, then tap Software Update
• If you see two software update options available tap Install Now

Mac:

• From the Apple menu in the corner of your screen, choose System Preferences
• In the System Preferences window, click Software Update
• Click Update Now or Upgrade Now

Method 5. Reinstall Spotify

Android:

• Go to your phone’s Settings
• Select Apps
• Find Spotify in your list of apps
• For a clean reinstall, tap Storage, then Clear Data
• Tap Uninstall
• Go to Google Play and install the Spotify app

Windows:

• Close Spotify
• Go to the Control Panel
• Click Apps and Features
• Select Spotify in the list and click Uninstall

• Follow the instructions on the screen
• Download and install Spotify

iOS:

• Tap and hold the Spotify app icon
• Tap Delete App, then Delete
• Go to the App Store and install the Spotify app

Mac:

• Quit Spotify
• Open Finder
• Click Go in the menu at the top, then hold the Option / Alt key and select Library
• Open Caches and delete the com.spotify.Client folder
• Click the back arrow
• Open Application Support and delete the Spotify folder
• Open Finder
• Go to Applications in the sidebar menu
• Find the Spotify app and drag it to the Trash
• Download and install Spotify

Additional fixes that may help fix "Something went wrong" error in Spotify:

• Restart your device
• Disable VPN
• Disable third-party security software