How to fix
Xbox app error code 0x80070015
on Windows

Every time I try to install a game from Xbox Game Pass, I always get a message "Storage has been disconnected" and error code 0x80070015. Does that say anything for you? I have not discconected any storage, so I am confused as to what is this about. I'm running Windows 11 Home.

Encountering error code 0x80070015  when trying to install a game on the Xbox app in Windows can be incredibly frustrating, especially when you’re excited to dive into your gaming session. The error typically means that that there's an issue with the installation process due to the storage, corrupted files, system cofiguration, or other issue. The message that comes with it may vary, including "Storage has been disconnected" or "Looks like something went wrong."

One of the most common causes of error code 0x80070015 is insufficient permissions for the WindowsApps folder, where apps and games are installed. If your account lacks permissions, the installation will be halted. How to resolve this is by going to the folder properties, modifying the permissions, and adding full control to your account. This prevents the Xbox app from not being able to manage files.

Corruption in the WindowsApps or WpSystem folders is another culprit. Renaming them causes the system to re-create them, typically deleting corrupted data and thus resolving the issue. Rename them, then attempt the installation again to see if it will complete successfully.

The Xbox app or Microsoft Store itself might be the offender. Try to use the Windows Store Apps troubleshooter to locate and fix related problems. If that is not successful, resetting Microsoft Store and Xbox app will eliminate corrupted cache or settings that trigger error code 0x80070015.

Outdated components or system drivers also cause this error. Having the latest updates on Windows ensures that you have the latest patches, which reduce the possibility of these kinds of errors.

If manual fixes are too complicated, resort to using [d1] repair software instead. The software does automated detection and repair of system faults, so it's an excellent solution to error code 0x80070015 and resume gaming in no time.

Fix 1. Run Windows Store app troubleshooter

Starting from Windows Store apps troubleshooter could be a good idea.

• Type Troubleshoot in Windows search and hit Enter.
• Click Additional troubleshooters/Other troubleshooters.
• Scroll down to find Windows store apps and select it.
• Click Run the troubleshooter/Run.
• Wait till the process is finished and apply the fixes.

Fix 2. Disconnect any virtual drives

Virtual drives created by software like Daemon Tools or Virtual CloneDrive can interfere with the Xbox app’s installation process.

• Open File Explorer and check for any virtual drives.
• If using software like Daemon Tools or PowerISO, open it and unmount all virtual drives.
• Alternatively, right-click the virtual drive in File Explorer and select Eject if available.
• To disable virtual drive software, open Task Manager (Ctrl + Shift + Esc), find the software’s process, and end it.
• Restart your PC and try installing the game again.

Fix 3. Adjust permissions for WindowsApps folder

The WindowsApps folder is where your games and apps live. If your user account doesn’t have the proper permissions, you might run into error 0x80070015.

• Open File Explorer and go to C:\Program Files.
• Find the WindowsApps folder. If you can’t see it, click the View tab and check Hidden items.
• Right-click WindowsApps and select Properties.
• In the Security tab, click Advanced.
• Next to the owner name, click Change, type your username, and hit OK.
• Check Replace owner on subcontainers and objects and click Apply.
• In the Permissions tab, make sure your user account has Full control.
• Click OK to save your changes.

Fix 4. Rename WindowsApps and WpSystem Folders

• Open File Explorer and head to the drive where you install your games (like D:).
• Find the WindowsApps folder and rename it to WindowsApps.old.
• If you see a WpSystem folder, rename that to WpSystem.old too.
• Restart your device.
• Try installing the game again.

Fix 5. Repair/reset Xbox app and Microsoft Store

• Right-click on Start and select Apps & Features/Installed apps.
• Scroll down to find Microsoft Store and click Advanced options.
• Scroll down again and click Terminate and Repair.
• If that does not work, try using Reset.
• Repeat this process with the Xbox app.

Fix 6. Update Windows

Make sure that your Windows is updated to the latest version.

• Right-click on Start and select Settings.
• Go to Update & Security/Windows Update (depending on Windows version).
• If updates are pending, click Install updates.
• Otherwise, click Check for updates and wait.
• If there are optional updates available, install them as well.
• Restart your system to implement the changes.

Fix 7. Reinstall gaming services

Gaming Services is key for the Xbox app. Reinstalling it can fix underlying issues.

• Type PowerShell in Windows search, right-click, and select Run as administrator.
• When UAC shows up, click Yes.
• In the new window, copy and paste the following commands and hit Enter:
  get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers
  Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse
  Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse
• Close down PowerShell and restart your system.
• Next, install Gaming Services from the Microsoft Store.