How to fix
Windows 11 won’t shut down after upgrade
on Windows

Hello. I recently upgraded my laptop from Windows 10 to Windows 11. Since I upgraded, my laptop does not shut down or hibernate, it goes into sleep mode instead. What should I do?

Windows 11 is the newest operating system version from Microsoft released at the end of 2021. It came out with a new user interface, design, and features. However, many people have been running into various bugs. We previously wrote about Windows 11 issues such as Security Dashboard won't open, headphone jack not recognized, stuck in Dark Mode, etc.

Some users have run into an issue that prevents their Windows 11 devices from shutting down or hibernating. Every time people try to turn their laptop or computer off, it goes into Sleep mode instead. Most people report that this issue appeared after upgrading from Windows 10 to Windows 11. Some suggest that the problem is somehow related to the display drivers.[ref en-1]

In this guide, you will find 9 steps that should help you fix Windows 11 won't shut down after upgrade. Keep in mind that the manual troubleshooting process can be lengthy. You can use a maintenance tool like [d1] that can fix most system errors, BSODs,[ref en-2] corrupted files, and registry[ref en-3] issues. Otherwise, follow the step-by-step instructions below.

Method 1. Roll back the Display Driver

• Open Device Manager and expand the Display Adapters tab
• Right-click on your graphics driver and select Properties
• Go to the Driver tab and click on Roll Back Driver

• Follow the on-screen prompts to finish the process
• Restart your computer

Method 2. Reinstall the Display Driver

• Open Device Manager and expand the Display Adapters tab
• Right-click on your graphics driver and select Uninstall device

• Click Uninstall again in the second window and wait for the process to finish
• Restart your computer
• You can also download the driver from the manufacturer's website or for an easier process, you can use a dedicated utility like [rev id="DriverFix"] that can find the best drivers for your machine and install them automatically

Method 3. Fix Corrupted System Files

Use Command Prompt commands to repair system file corruption:

• Open Command Prompt as administrator
• Use the following command and press Enter:
  sfc /scannow

• Reboot your system
• If SFC returned an error, then use the following command lines, pressing Enter after each:
  DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

Method 4. Check for Updates

• Press the Windows key + R to open the Run box
• Type ms-settings:windowsupdate in the text box and press Enter
• Click the Check for Updates button

• If a new update is available, click the Download & Install all button.
• Restart your computer after the process is finished and check to see if the problem is fixed

Method 5. Disable Fast Startup

• Open the control panel and search for power options
• From the left pane, click on Choose what the power buttons do
• Choose Change settings that are currently unavailable

• Make sure the box before Turn on fast startup is unchecked
• Click on Save changes and close the window

Method 6. Shut Down using the Command Prompt

• In the Start Menu, type cmd and choose Run as administrator
• Type the following command and then press Enter:

shutdown /p

• Your device should turn off automatically

Method 7. Disable Windows Delivery Update Optimization

• From the Start menu, open Settings
• Choose Update &Security
• Click Delivery Optimization

• Turn off the Allow downloads from other PCs button to forbid downloads from other computers

Method 8. Run System Restore

• Go to the Start menu, type restore, and click on Create a restore point
• Click System Restore, then follow the prompts until you can select a restore point

• Select the one you want (ideally before the shutdown problems started) and go ahead with the process

Method 9. Perform a Repair Install

• Visit the official Microsoft website to download Windows 11 Installation Media
• Run the Media Creation Tool and select Create Installation Media for another PC
• Select your USB drive
• Let the Process complete of writing the Installation files to the USB drive
• Click Finish
• On the PC you wish to upgrade, Press Windows + E to open the File Explorer
• Open the Removable drive and click Setup.exe

• Accept the license terms on the next screen
• Confirm the Upgrade options – Files, apps and Settings are kept
• Click Install, and the upgrade should start