Issue: How to fix black screen with cursor?
Hello. Something has happened to my Windows 10 computer – it suddenly crashed and, once booted, nothing was visible. I mean, it was just a mouse cursor that I can move, but nothing else. How do I recover from this? With only black screen with cursor, I can't use my PC in any way, apart from opening the Task Manager, which helps little to solve this.
Black screen with cursor, otherwise known as a black screen of death error, is typically a result of a Windows system crash – it occurs during a critical error, and the OS is not capable of booting. As a result, all users see is a movable cursor, but nothing else is visible on the screen, apart from a black background. Many might believe that they are in a dire situation and that their Windows systems are broken. However, the issue is relatively common, and it is fairly easy to fix it, as long as correct troubleshooting steps are performed.
Typically, once users boot into Windows 10 (or another version of the OS for that matter), they can see the distinctive Graphic User Interface (GUI) components, such as the Start button and menu, taskbar, system tray, etc. However, once a critical error occurs, users cannot see anything else but a black screen with cursor.
Consequently, they cannot use very basic functions of the system, such as loading programs, changing settings, viewing pictures or videos, etc. Most people can still open the Task Manager with a combination of keyboard shortcut keys, although they usually don't know what they can do. In other words, the computer becomes essentially useless.
There are two versions of the issue:
- Users can log in to Windows, but none of the GUI elements are visible
- Users cannot log in to Windows, as the operating system does not bypass the initial loading phase
In this article, we will provide solutions for both so you can fix Black screen with cursor regardless of whether you can boot into Windows or not.
How to fix black screen with cursor?
Unlike Blue Screen of Death errors, Black screen with cursor does not provide any information as to why the issue occurred, and there is also no error code that would help users seek answers online. Nevertheless, the black screen might happen due to a variety of reasons, including graphics drivers, hardware problems, malware infections, and much more.
Note: if you can boot into Windows, and do not want to waste time with this problem, or you are not that good with computers and want a quick fix, we suggest you try using ReimageMac Washing Machine X9 – a PC repair software that can fix most common Windows issues automatically. If you are willing to proceed with manual solutions, check them below.
Fix 1. Check for technical issues
First of all, we would like to point out that the Black screen with cursor can occur due to various technical issues, such as defective connection cable, faulty monitor, dual monitor issue, etc. Therefore, before you proceed and try to access Safe Mode, we suggest you check the basics:
- Check for connection problems. Make sure that the cable connecting your monitor and computer is properly inserted. Additionally, you should check for cable damage visually (note, do that while the computer is off).
- Connect your computer to a different monitor and see if it works. If the latter is true, your monitor needs replacing or fixing.
- Disconnect all external devices, such as cameras, phones, printers, etc. Reboot and see if it fixes the problem.
- In case you are using a laptop, shut it down and remove the battery. Press the Power button for 60 seconds and then reequip the computer with batter, and attempt to login to Windows once again.
- If you are using multiple displays, press Win + P to select the PC screen only option. Check if a correct display is picked
Note: if you are able to access Windows, proceed with the fix number 2.
Fix 2. Reboot in Safe Mode
If none of the above helped to fix Black screen with cursor, you should access Safe Mode by following these steps:
- Reboot your machine
- Once the Windows logo shows up, press the Power button on your PC to interrupt the boot sequence
- Repeat the above step two more times – this should automatically boot you into Advanced Startup mode
- Now pick Troubleshoot > Advanced options > Startup Settings and Restart
- After another reboot, pick F4/4 to access Safe Mode or F5/5 to access Safe Mode with Networking Access Safe Mode
You should be able to operate your machine as normal in Safe Mode. Thus, proceed with the fixes provided below. If, for some reason, you were unable to access this mode, please follow the next method.
Fix 3. Disable App Readiness Service
If you were unable to access the Safe Mode, you can still try to fix Black Screen with the cursor via the Task Manager:
- Press Ctrl + Shift + Esc to all up the Task Manager
- Click File > Run ew task
- Type in services.msc and press Enter or click OK
- Once Services open, locate AppReadiness and double-click it
- Under Startup type, click on the drop-down button and select Disabled
- Click Apply, OK, and restart your system.
Fix 4. Disable the Fast Startup option
Fast Startup technically is a great addition to any Windows machine – it helps users to login into Windows faster once their computers wake up from the sleep mode. However, this function also has several negative effects on the computer in some cases, including the Black screen with cursor issue. Because the feature is turned on by default, most users are unaware that they are using it in the first place. Thus, follow these steps to disable it:
- Type in Control Panel into Windows Search and hit Enter
- Once Control Panel opens, select the Small icons view
- Click on Power Options Control Panel > Small icons
- On the left side of the window, select Choose what the power buttons do
- Select the Change settings that are currently unavailable option at the top
- Untick the Turn on fast startup (recommended) option and press Save changes Turn off fast startup
- Reboot into normal mode and see if the problem is gone.
Fix 5. Reinstall graphic drivers
Corrupted drivers can cause this issue. To make sure that the correct drivers are applied, you should reinstall them via the Device Manager:
- Right-click on the Start button and pick Device Manager
- Expand the Display adapters section
- Right-click on the currently installed driver and pick Uninstall device
- Tick the Delete the driver software for this device box
- Click Uninstall and reboot your PC
- Launch Device Manager once again
- Click on Scan for hardware changes at the top Reinstall graphics drivers
- Reboot once again.
Protip: if you are a novice computer user, dealing with drivers can be time-consuming and rather difficult. Therefore, if you want a quick solution for any driver-related problems, we instead recommend using DriverFix. It can update your drivers automatically and also prepare backups in case something goes wrong, avoiding compatibility-related issues.
Fix 6. Restart Windows Explorer
- Press Ctrl + Shift + ESC to open Task Manager
- Pick More Details.
- Find Windows Explorer and right-click it
- Select Restart Restart file explorer
- A short flash will restart the Windows Explorer.
Fix 7. Reinstall recent updates
Windows updates can often cause various problems if they were not installed correctly, or they might simply be buggy. Here's how to uninstall recent Windows updates:
- Type in Control Panel into Windows search and press Enter
- Select Programs > Uninstall a program
- On the left side, pick View installed updates
- Right-click on the most recent update and select Uninstall Reinstall Windows updates
- Reboot your PC
- Right-click on Start, pick Settings
- Go to Update & Security
- Click on Check for updates – wait till Windows downloads and installs the newest updates
- Reboot once again.
Fix 8. Use System restore
System Restore can be used to bring back the state of your computer to an earlier date. In other words, if you did not have a problem before, you should rollback:
- Press Win + R on your keyboard
- In the new window, type in rstrui.exe and press Enter
- Select Choose a different restore point and pick Next
- Tick Show more restore points
- Pick a restore point at which the problem was absent
- Click Next and then select Finish
- Your PC will restart and will be brought back to an earlier date. Note that you might have to reinstall some programs after this process.
Fix 9. Reset your computer
In nothing else helped, try to reset your PC – this option will not touch any of your personal files but will remove all the installed programs.
- Right-click on Start and select Settings
- Go to Update & Security
- On the left side, select Recovery
- Under Reset this PC, click Get Started
- Pick the Keep my files option
- Proceed with the on-screen instructions to finish the process.
Fix 10. Reinstall Windows
If none of the solutions above helped, please reinstall Windows using Media Creation Tool by Microsoft:
- Visit the official Microsoft website and download Windows 10 installation media (Windows 11 version)
- Double-click the installer and select Yes when UAC shows up
- Agree to terms
- Pick Create installation media (USB flash drive, DVD or ISO file) for another PC option and click Next
- Select the Use Recommended options for this PC checkbox and click Next
- Choose the ISO file and click Next
- Once you have prepared the ISO, put it into the malfunctioning PC
- Restart your machine and rapidly press F8, F10, F12, Del, or another button that would let you load into BIOS
- Here, go to the Boot section and set the boot priority to Flash drive
- Restart your system, and then proceed with on-screen instructions to reinstall Windows.
You can find more options available in our “How to reset Windows to factory settings” article.
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