Question
Issue: How to fix Verizon Message+ not working or keeps crashing?
Hi. I just can't get my Message+ app to work properly. It lags at random times or crashes with the “Unfortunately, Message+ has stopped” error. These problems started a few weeks ago – this is very frustrating as I use the app constantly. Any ideas on how to deal with this?
Solved Answer
Message+ is a popular communication app provided by Verizon to users on Windows, Mac, iOS, and Android platforms. Just like many other similar applications such as Discord or Skype, it allows users to send and receive messages and make calls, send multimedia content, and much more.
One thing that separates the app from the others is that it allows users to sync their conversations among multiple devices, making it extremely convenient. This is probably one of the reasons why Message+ is so broadly used in various countries.
Unfortunately, many users started to complain about various issues that they experience with the app. Some people said they experience minor inconveniences, such as Message+ randomly shutting down or the inability to attach a picture in some cases. To others, the problems were far greater, to the point that they could not launch the app at all, or it simply kept crashing again and again.
There are problems with the app's basic functions as well. Users complained that messages are not always being sent out or that they are not being loaded when received on various platforms. To put it short, Message+ crashes, lag, and other issues have made the user experience rather negative.
Just as with any other programs and device configurations, errors and crashes can be attributed to different issues – be it incorrect configuration from the user site, bugs within the software, etc. In this case, specifically, the most prolific reason for crashes is the app's cache – cleaning it solved issues for many.
That being said, we provide several different ways to fix Message+ crashes, lag, and other issues. If you are having problems on a Windows PC, we strongly recommend you perform a full system scan with diagnostics, repair, and maintenance tool FortectMac Washing Machine X9 – it can easily find the root cause of underlying issues and resolve Blue screen crashes,[1] DLL errors, registry[2] issues, and much more.
Method 1. Restart your device
Let's start from the very basics. Glitches and bugs can occur due to many different reasons on any platform. This is why troubleshooting should always start from restarting the misbehaving app. This might not always be enough, like some app, components might continue to run; thus, we recommend you start by rebooting your computer, tablet, or phone and checking whether it helped you stop Message+ crashes.
Method 2. Clear your app cache
Android devices
Keep in mind that the layout might differ from phone to phone, depending on a brand and model:
- Open Settings on your phone and go to Apps or Apps & notifications section
- Here, you should see the list of all the installed apps (if not tap the See all apps option)
- From the list, find Message+ app – select it
- Tap the Storage and cache
- Here, Clear Storage and Clear cache.
After you are done, clear cache and data for Google Play App from the App list.
iOS devices
- Open Settings on your iPhone
- Go to General > iPhone storage
- Select Message+ app from the list
- Tap Offload App.
Method 3. Tweak app permissions
Insufficient permissions might also cause various issues with message receiving and sending.
- Go to Settings > Apps once more
- Locate Messages app and tap it
- Here, select the Permissions section
- Remove Phone, SMS, Mic, and other permissions
- Now go to Message+ app and ensure that all the permissions are granted to it. This way, Message app will be replaced by Message+ as your default communications app.
Method 4. Reinstall the app
If none of the above methods helped you solve the app's issues, you should reinstall it.
- Open Settings and go to Apps once again
- Go the the Message+ app
- Select Uninstall
- Visit Google Play Store and re-download the app once again.
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Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue...
- ^ Blue screen of death. Wikipedia. The free encyclopedia.
- ^ Registry. Computer Hope. Free computer help since 1998.
