How to fix We Can’t Sign You With This Credential error?

Question

Issue: How to fix We Can’t Sign You With This Credential error?

Hello. I have 5 computers connected to the network, and recently, when I try to log on onto two of them, I am not able to. Windows 10 comes up with an error message explaining, that signing in with current credentials is impossible due to a domain not being available. I tried removing KB4025342 update, but it had no effect. I am not sure what to do. Can you help?

Solved Answer

We Can’t Sign You With This Credential Because Your Domain Isn’t Available is an error message that pops up when users are trying to login to their Windows accounts.^[1] Due to the error users are not able to log in and use their machines.

Not that long ago we discussed We can’t Sign Into Your Account error message. This is a very similar error, and we will now review how to fix We Can’t Sign You With This Credential Because Your Domain Isn’t Available.

The error message displays the following text:

We can’t sign you with this credential because your domain isn’t available. Make sure your device is connected to your organization’s network and try again. If you previously signed in on this device with another credential, you can sign in with that credential.

Because the issue points out to a connected network, it is advised to delete the connected computers from the list and then rejoin them. Other typical solutions include changing a GPO^[2] for event log retention or booting the PC without connectivity.

Unfortunately, these solutions usually do not work, and users still can’t enter some of the networked machines. Therefore, our experts prepared a detailed guide that could help you fix We Can’t Sign You With This Credential Because Your Domain Isn’t Available issue.

TIP: before proceeding, download and install Reimage. This security tool can not only help you to detect malware^[3] but can also remove broken registry^[4] entries and other defects. Thus, scanning your PC with it will help you to find out if no internal issues are causing this problem.

Tip 1. Remove protected users group

This issue has been reported by many who tried to add another user to a protected user group in the active directory. To remove the user, please follow these steps:

1. Tap and hold Windows Key + R
2. When Run dialog appears, type in lusrmgr.msc and click OK
3. When lusrmgr window opens, click on Users, then select Protected User and right click to delete the desired account

Tip 2. Create a new Windows profile

To be able to enter the computer, restart it in safe mode:

1. Reboot your PC and, after the start animation appears, press Restart
2. Next, select Troubleshoot and pick Advanced Options
3. Pick Startup Settings and press F4 to enter Safe mode
4. Select Start button and choose Settings again
5. Go to Accounts > Family & other people > Add someone else to this PC
6. Restart your PC and check if it fixed the problem

Tip 3. Make sure your DNS settings are correct

Configuring your DNS settings correctly is important. You can find full instructions here.

Tip 4. Try Security Policy Snap-in

You can try fixing the problem by turning off local caching of logon information:

1. Press Windows Key + R
2. Enter secpol.msc into the Run dialog window
3. Press Enter and open Security Policy Snap-in
4. Go to Security Settings and find Local Policies
5. Then, click on Security Options
6. On the right pane of the window, you need to find Interactive logon: Number of previous logons to cache (in case domain controller is not available)
7. Double click on this option, modify the number of logons to 0 and click OK
8. Reboot your PC

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