How to fix
KB5022360 fails to install
on Windows

Hello. I tried to install the newest KB5022360 update for Windows 11 but the process failed with the 0x80070002 error. What should I do?

Ensuring that your Windows operating system is regularly updated is crucial in maintaining its smooth and secure operation. However, some users are having issues with the recent KB5022360 update that Microsoft released for Windows 11. The update includes various improvements and fixes to address multiple issues. The reports state that the recent KB5022303 update fails to install as well with the 0x80070002 error.

One of the key fixes is for a problem that could cause applications to stop responding when the Input Method Editor (IME) is active while using the mouse and keyboard. It also addresses issues with cursor movement when typing in a multibyte character set (MBCS) app and difficulties opening picture files in the photo application. Additionally, the update resolves issues related to game controllers, file searching, and searchindexer.exe.

Other improvements include changes to preview .NET Framework[ref en-1] updates and fixes for various system processes that may stop responding. The update also addresses issues with the Domain Name System (DNS), FindWindow(), RemoteApp and Desktop Connection, and Windows Server 2022 domain controllers, among others.

To not miss the bug fixes and improvements, it is important to resolve the issue of KB5022360 failing to install in Windows 11 as soon as possible. In this guide, you will find 6 steps that should help you fix it. Keep in mind that the manual troubleshooting process may be lengthy.

You can use a maintenance tool like [d1] that can fix most system errors, BSODs,[ref en-2] corrupted files, registry[ref en-3] issues, or clear cookies and cache. Otherwise, follow the step-by-step instructions below.

Solution 1. Run Windows Update Troubleshooter

• Click the Windows button and select Settings
• Select System from the left pane, then scroll down on the right pane, and click on Troubleshoot
• Click on Other troubleshooters

• Locate the Windows Update troubleshooter and hit the Run button

Solution 2. Repair Corrupted System Files

Use Command Prompt commands to repair system file corruption:

• Open Command Prompt as administrator
• Use the following command and press Enter:
  sfc /scannow

• Reboot your system
• If SFC returned an error, then use the following command lines, pressing Enter after each:
  DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

Solution 3. Restart Windows Services

• Type services in the search bar and launch the Services utility
• Find Windows Update in the list
• Double-click on it, set the Startup type to Automatic, and click Apply
• Now click on Restart the Service
• Do the same with Background Intelligent Transfer Service

Solution 4. Use the Microsoft Update Catalog

• Go to the official Microsoft Update Catalog website
• Type the KB number KB5022360 into the search bar, and press Enter or click Search

• You will find many different versions on the update – you need to find the one that matches your PC specs and Windows version (as a home user, ignore Windows server versions)
• After picking the correct version, click the Download button and proceed with the on-screen instructions
• Restart your system once done

Solution 5. Reset Windows Update Components

• Open the Command Prompt as an Administrator
• Type the following commands one by one and press Enter after each:

net stop bits

net stop wuauserv

net stop cryptsvc

Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”

Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak

Ren %Systemroot%\SoftwareDistribution\Download Download.bak

Ren %Systemroot%\System32\catroot2 catroot2.bak

sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

cd /d %windir%\system32

regsvr32.exe atl.dll

regsvr32.exe urlmon.dll

regsvr32.exe mshtml.dll

regsvr32.exe shdocvw.dll

regsvr32.exe browseui.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

regsvr32.exe scrrun.dll

regsvr32.exe msxml.dll

regsvr32.exe msxml3.dll

regsvr32.exe msxml6.dll

regsvr32.exe actxprxy.dll

regsvr32.exe softpub.dll

regsvr32.exe wintrust.dll

regsvr32.exe dssenh.dll

regsvr32.exe rsaenh.dll

regsvr32.exe gpkcsp.dll

regsvr32.exe sccbase.dll

regsvr32.exe slbcsp.dll

regsvr32.exe cryptdlg.dll

regsvr32.exe oleaut32.dll

regsvr32.exe ole32.dll

regsvr32.exe shell32.dll

regsvr32.exe initpki.dll

regsvr32.exe wuapi.dll

regsvr32.exe wuaueng.dll

regsvr32.exe wuaueng1.dll

regsvr32.exe wucltui.dll

regsvr32.exe wups.dll

regsvr32.exe wups2.dll

regsvr32.exe wuweb.dll

regsvr32.exe qmgr.dll

regsvr32.exe qmgrprxy.dll

regsvr32.exe wucltux.dll

regsvr32.exe muweb.dll

regsvr32.exe wuwebv.dll

netsh winsock reset

net start bits

net start wuauserv

net start cryptsvc

• Wait for the process to finish and restart your PC

Solution 6. Repair Install Windows

If none of the previous steps helped you resolve the issue, your current installation of Windows may be corrupt. Perform a repair installation and see if it fixes the issue of updates not installing.

• Visit the official Microsoft website to download Windows 11 Installation Media
• Run the Media Creation Tool and select Create Installation Media for another PC
• Select your USB drive
• Let the Process complete of writing the Installation files to the USB drive
• Click Finish
• On the PC you wish to upgrade, Press Windows + E to open the File Explorer
• Open the Removable drive and click Setup.exe

• Accept the license terms on the next screen
• Confirm the Upgrade options – Files, apps and Settings are kept
• Click Install, and the upgrade should start