[Fix] An error occurred while loading the troubleshooter when using "Diagnose This Connection" or "Validate"

Question

Issue: [Fix] An error occurred while loading the troubleshooter when using "Diagnose This Connection" or "Validate"

Hello. When I try to use the troubleshooter for network connections and press “Diagnose This Connection” or “Validate” it does not work and I get an error. What can I do to fix this?

Solved Answer

Recently, some users ran into issues when trying to run a troubleshooter in the Network and Sharing Center. On the “Network Connections” page users report clicking on “Diagnose This Connection” or “Validate” and receiving an 0x80004005 error. The full message reads as follows.

An error occurred while loading the troubleshooter:

An unexpected error has occurred. The troubleshooting wizard can't continue.

The issue occurs on Windows 10 and Windows 11. It turns out that the culprits of the issue are Windows updates. On Windows 10, users say they received the error after installing the KB5014699[1] and KB5014697 updates, and on Windows 11 – KB5014668 and KB5014697[2] are suspected to cause the troubleshooter problem. This is not the first time that Windows updates cause issues. Back in 2021, we wrote about the network printing error 0x0000011b.

In this guide, you will find 3 methods that could help you fix the error that occurs while loading the troubleshooter when using “Diagnose This Connection” or “Validate”. However, troubleshooting can be a lengthy process, so you can also scan your machine with a maintenance tool like FortectMac Washing Machine X9. It can fix various system errors, BSODs,[3] corrupted files, and registry issues. Otherwise, follow the instructions below.

Fix An error occurred while loading the troubleshooter when using Diagnose This Connection or Validate

Solution 1. Uninstall Windows Updates

Fix it now! Fix it now!
To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.

Windows 10:

  • Open Settings and click on Update & security
  • Choose Windows Update and press on the Update History link
  • Click the Uninstall updates button

Uninstall Windows Updates 10

  • Select the KB5014699 and/or KB5014697 update and click the Uninstall button
  • Click Yes to confirm
  • Click Restart Now to reboot your computer

Windows 11:

  • In Settings, from the left sidebar, select Windows Update
  • On the Windows Update page, click Update History

Uninstall Windows Updates 11

  • From the Related Settings section, choose Uninstall Updates
  • Select KB5014668 and/or KB5014697 in the list and then click Uninstall
  • Click Yes in the prompt to continue

Uninstall Windows Updates 11 2

You can also pause the updates to prevent them from installing automatically Microsoft fixes the issue:

  • Go to Settings and choose Update and Security
  • Make sure you are in Windows Update section
  • Next to Pause updates, select the pause length you prefer

Pause updates

Solution 2. Use the Restore Point

Fix it now! Fix it now!
To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.

The process of this step is the same in Windows 11 and Windows 10. Keep in mind that restoring the system to a previous point may result in a loss of applications if you installed any in that time period.

  • Go to the Start menu, type restore, and click on Create a restore point
  • Click System Restore, then follow the prompts until you can select a restore point

Use the Restore Point

  • Select the one you want (ideally before the troubleshooter error occured) and go ahead with the process

Solution 3. Reset Windows

Fix it now! Fix it now!
To repair damaged system, you have to purchase the licensed version of Fortect Mac Washing Machine X9.
  • Launch Windows Settings and choose Update & Security from the list of options available
  • Select Recovery from the left pane and hit the Get Started under Reset this PC

Reset Windows

  • Select Keep my files
  • Follow the on-screen instructions to proceed and wait for your PC to reset
  • Once the process is completed, check if the TPM Provisioning service is working

Repair your Errors automatically

ugetfix.com team is trying to do its best to help users find the best solutions for eliminating their errors. If you don't want to struggle with manual repair techniques, please use the automatic software. All recommended products have been tested and approved by our professionals. Tools that you can use to fix your error are listed bellow:

Offer
do it now!
Download Fix
  Happiness
Guarantee
do it now!
Download Fix
  Happiness
Guarantee
Compatible with Microsoft Windows Compatible with OS X
Still having problems?
If you failed to fix your error using FortectMac Washing Machine X9, reach our support team for help. Please, let us know all details that you think we should know about your problem.
Fortect - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Mac Washing Machine X9 - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Fortect malware removal tool.To repair damaged system, you have to purchase the licensed version of Mac Washing Machine X9 malware removal tool.

Protect your online privacy with a VPN client

A VPN is crucial when it comes to user privacy. Online trackers such as cookies can not only be used by social media platforms and other websites but also your Internet Service Provider and the government. Even if you apply the most secure settings via your web browser, you can still be tracked via apps that are connected to the internet. Besides, privacy-focused browsers like Tor is are not an optimal choice due to diminished connection speeds. The best solution for your ultimate privacy is Private Internet Access – be anonymous and secure online.

 

Data recovery tools can prevent permanent file loss

Data recovery software is one of the options that could help you recover your files. Once you delete a file, it does not vanish into thin air – it remains on your system as long as no new data is written on top of it. Data Recovery Pro is recovery software that searchers for working copies of deleted files within your hard drive. By using the tool, you can prevent loss of valuable documents, school work, personal pictures, and other crucial files.

About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is the news editor at UGetFix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

Contact Jake Doe
About the company Esolutions

References

What you can add more about the problem: "[Fix] An error occurred while loading the troubleshooter when using "Diagnose This Connection" or "Validate""