How to fix
Can’t sign in to Xbox app
on Windows

Hello. I struggle with my Xbox because I cannot sign-in on Windows. I try and try, but the issue persists. I tried resetting data and other found fixes, but nothing helps. Can you say anything about this?

Users can't sign in to Xbox app on Windows - the issue that occurs quite often, apparently.[ref en-1] The issue is mainly affecting Windows 10 devices. It is common since the newest versions of the operating system might come with improvements, and those particular upgrades are related to applications, bugs and flaws are also inevitable.

This issue when people can't sign in to Xbox app on Windows is often followed by an error code like 0x409. Xbox ap issues are common, but those general fixes offered by Microsoft support,[ref en-2] might not work in all instances. This is why we tried to find additional solutions. 

It is possible to fix can't sign in to Xbox app on Windows, but there might be a variety of different root causes for this problem, so it is not known what things work and what things don't for each particular person. There are various issues with the application, and we covered a few of them, for example: Xbox Game Pass 0x80073d13 error; Xbox Game Bar error; Xbox live error with code 4220.

The full message that the Error 0x209 on Xbox delivers may look like:

We are unable to sign you in at the moment. Try again later (0x409)

You might also encounter a blank window instead of the normal sign-in window and other messages indicating the issue. However, when trying to fix can't sign in to Xbox app on Windows, it is important to troubleshoot other issues that might be related. So these methods below show how to tackle various Windows OS[ref en-3] issues.

1. Install needed OS updates

1. Press Windows Key + I to open the Settings app.
2. When Settings app opens, go to Update & Security.
   

   

3. Click on Check for updates button. 
4. Windows will now check for available updates and download them in the background.
   

   

5. Once the updates are installed, check if the issue still persists.

2. Use PC repair tool to fix can't sign in to Xbox app on Windows

Various issues related to the performance can often get solved by updating the machine to the newest version of the operating system, but some of the problems cannot be solved this way. There are times when errors occur due to changes and even corruption in system folders and other places. [d1] is the tool that relies on the Windows OS file database and checking the data on the machine that can trigger issues.

You should run this program on the machine and check for affected files, altered registry entries, damaged data, and other issues. Once the scan is done, you can repair those issues and fix the machine. You can know that no additional issues get in the way.

3. Make sure that Xbox services are enabled

• In the Search bar type services.
• Select the Services from the list of results.
• Scroll to the bottom and find the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.
  

  

• Right-click the service and select Properties.
• Find Startup type section and set it to Automatic.
  

  

• If the service isn’t started, click Start to start the services.
• Click Apply and OK to save changes.
• Check if the app is working.

 4. Clear the local Xbox data to fix can't sign in to Xbox app on Windows

1. Open File Explorer.
2. Put the following in the address bar
   %userprofile%AppDataLocalPackagesMicrosoft.XboxIdentityProvider_cw5n1h2txyewyACTokenBroker
3. If you can see Accounts and Cache folders make sure to delete them.
4. Try starting the app again.