Issue: How to fix error 0x80242020 in Windows Xbox app?
Hi, I have recently got a new SSD and tried to move my games there. I uninstalled the games from my old drive and whenever I try to install them via the Xbox app, I receive an error 0x80242020. I first thought that there might be problems with my new drive but it seems to be working just fine – I can easily install games from Steam and random apps too. It's just the Xbox app games that don't work. Please help.
Xbox app is yet another platform dedicated to gaming. Released by Microsoft as a successor to Xbox Companion in 2019, the app can be used to manage, download, install, and uninstall various PC games. Unfortunately, just like with any other program, not everything goes smoothly while using it – users claimed that they couldn't install some Game Pass games; others couldn't even sign into the app successfully.
In this case, we will be talking about the Xbox installation error 0x80242020. Many users claimed that they were unable to install or, in some cases, uninstall various games, including Crackdown 3, Minecraft, or others. The error might also occur when trying to install apps through Microsoft Store as well; in this case, they receive the following message:
Something unexpected happened
Reporting this problem will help us understand it better. You can wait a bit and try again ot restart your device. That may help.
Despite this advice, users claimed that they were unable to fix the error, and it persists each time they attempt to install a game or an app.
There are several solutions that should help you fix the 0x80242020 Xbox and MS Store installation error. For example, pending Windows or Store updates could cause this problem. In other cases, the simple fix would be to reset the MS Store cache. Make sure you try all the methods below until you find one which works for you.
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1. Install all available Windows updates
Some users claimed that, as soon as they installed all the pending updates on other Windows apps, the 0x80242020 error was fixed.
- Type Updates in Windows search and press Enter
- Here, click Check for updates
- Make sure you install all the optional updates as well
- Next, open Microsoft Store and go to Library
- Click Get updates and make sure everything is installed
- Once done, restart your system and try installing games once again.
2. Relog to your Xbox and MS Store accounts
- Launch the MS Store app, click your profile picture at the top-right corner and select Sign out
- Then, open the Xbox app, click your name and select Sign out
- Restart your computer
- Once back, log back into your Microsoft Store and Xbox apps and try again.
3. Use MS Store or Xbox app to download the game
If you are having this problem when using Microsoft Store, you should try installing the game via the Xbox app, and vice versa (many users said they fixed the problem once they did that).
4. Change the default save location
If you have recently installed a new drive into your PC, there could be a location mismatch, so you need to set it manually.
- Open Xbox app
- Click on your name at the top-left and select Settings
- Select General tab
- Scroll down to find Game install options
- Here, click on Change Folder to change the location of your apps – make sure it matches the drive letter you are trying to install new games into.
5. Repair or reset Microsoft Store
There is a built-in option to repair or reset MS Store. In case the broken app is causing the error to arise, this step will fix it:
- Right-click on Start and pick Apps and Features
- Scroll down to find Microsoft Store
- Select Advanced options
- Scroll down a bit and click Terminate
- Next, click the Repair button and check if the problem is gone
- If the error returns, try using the Reset option instead.
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