How to fix Fingerprint reader not working – “This option is currently unavailable” in Windows 11?

Question

Issue: How to fix Fingerprint reader not working – “This option is currently unavailable” in Windows 11?

Hello. I have recently purchased a laptop which came with Windows 11. At first, the fingerprint function was working fine, but it suddenly stopped. What could be the issue? 

Solved Answer

With Microsoft rolling out the newest version of Windows, many users were quick to notice various bugs, certain features not working or missing, etc. We previously wrote about Windows 11 issues like Scanner not working, clock and date missing, and File Explorer lagging. Now users detected that their fingerprint readers have stopped working mysteriously. People report seeing that the option to add a finger or remove the fingerprint is greyed out and not clickable.

It is hard to tell why this could be happening. One reason for the “This option is currently unavailable” message could be problems with the Biometric driver.[1] Another possibility for the fingerprint reader not working in Windows 11 could be the registry.[2] In this guide, you will find 5 methods that could help you bring back the fingerprint reader. If that will not work, we suggest checking if there are any system updates available or running a built-in troubleshooter which could identify the cause.

More often than you might think, users experience various Windows problems, like corrupted files, system errors, BSoDs,[3] registry issues, cookie, and cache accumulation. The fingerprint malfunction could have been caused by any of these. We recommend having a maintenance tool like ReimageMac Washing Machine X9 that can fix these things most of the time. It is powerful software that can help you keep the system running smoothly. Otherwise, proceed with the guide below and follow the steps very carefully.

How to fix Fingerprint reader not working - "This option is currently unavailable" in Windows 11?

Method 1. Rollback Fingerprint Driver

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Go to Device Manager
  • Expand the Biometric driver or Human Interface Device
  • Look for the Fingerprint driver that was installed
  • Right-click and Update

Rollback Fingerprint Driver

  • Look for the Browse my computer for drivers option
  • Then click on Let me pick drivers and available drivers
  • Choose an old driver and use it
  • Restart your computer and check the fingerprint

Method 2. Reinstall Fingerprint Driver

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Go to Device Manager
  • Expand the Biometric driver or Human Interface Device
  • Look for the Fingerprint driver that was installed
  • Right-click and Uninstall

Reinstall Fingerprint Driver

  • Once uninstalled, restart your computer

Method 3. Re-scan your Fingerprints

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Perform a hard reboot (the process depends on each machine individually, so find out how to do a hard reboot on your device)
  • Go into Windows Hello settings and remove all fingerprints that you had saved

Re-scan your Fingerprints

  • Perform a hard reboot again, and go back to Windows Hello
  • Find the fingerprint or security section and rescan your fingerprints
  • Now you may need to power off/on your PC
  • Check if the issue persists

Method 4. Switch to a Local Account

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Navigate to Settings
  • Select Accounts and click on Your info
  • Select Sign in with a local account instead
  • Enter your user name, password, and password hint
  • Then, sign out and hit Finish

Switch to a Local Account

If you still can’t use the fingerprint reader, make sure the Credential Manager service is set to Automatic:

  • Press Windows key + R and type services.msc
  • Double-click on the Credential Manager
  • Set the startup type to Automatic
  • Then, click on the Log On tab
  • Select Log On As: Local System Account
  • Tick the checkbox that says Allow service to interact with desktop

Switch to a Local Account2

  • Save the settings, and restart your computer

Method 5. Edit Your Registry

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Click on the Search icon and type Registry Editor
  • Double-click on the Registry Editor
  • Navigate to HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Windows\\System
  • Right-click on an empty area in the right-hand pane
  • Select New and DWORD (32-bit) Value
  • Name the new entry AllowDomainPINLogon
  • Double-click on the entry and set its value to 1

Edit Your Registry

  • Close the Registry Editor and restart your computer
  • Check if the fingerprint option is available

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About the author
Jake Doe
Jake Doe - Computer technology geek

Jake Doe is the news editor at UGetFix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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