How to fix
KB5014699 fails to install
on Windows

Hello. I have tried to install the latest Windows update KB5014699 but the process fails every time. What should I do?

Windows is an operating system developed by Microsoft. It is used by many different people in corporate environments as well as homes. Mostly, people love it for its user-friendly interface, customization abilities, built-in troubleshooters, and more. Microsoft also regularly releases updates that contain security patches, bug fixes, and even new features.

However, sometimes people encounter issues when they try to install the latest Windows updates. Recently, some users report the KB5014699 update installation process failing. There are many different reasons why this could be happening. The problem could be caused by stopped Windows services, malfunctioning update components, or even corrupted system files.

In this guide, you will find 5 steps that could help you fix KB5014699 fails to install on Windows issue. You will learn how to use the built-in Windows troubleshooter, or even how to install the update manually. However, manual troubleshooting can be a lengthy process.

You can use a maintenance tool like [d1] that can scan your machine and automatically fix various system errors, BSODs,[ref en-1] corrupted files, and registry[ref en-2] issues. Besides, this powerful software can delete cookies and cache[ref en-3] which are often the culprits of malfunctions.

Solution 1. Run Windows Update Troubleshooter

• Press the Windows + X keys and go to Settings
• Go to Update and Security
• Click Troubleshooter
• Select Additional troubleshooters
• Run the Update troubleshooter

• Restart

Solution 2. Fix Corrupted System Files

Use Command Prompt commands to repair system file corruption:

• Open Command Prompt as administrator
• Use the following command and press Enter:
  sfc /scannow

• Reboot your system
• If SFC returned an error, then use the following command lines, pressing Enter after each:
  DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

Solution 3. Restart Windows Services

• Press Windows + R to open the Run box
• Type in services.msc and press OK
• Double-click Background Intelligent Transfer Service
• If the Startup status lists Stopped, click Start and then click OK
• If the status is Running, right-click then select Restart

• Locate Windows Update service and double-click it
• If the Startup status lists Stopped, click Start and OK. If the status is Running, right-click, then select Restart

Solution 4. Use Microsoft Update Catalog

Whenever Windows updates fail to install automatically, you can always try doing it manually. First, you need to find out which KB number is relevant to you.

• Right-click Start button and pick Settings
• Go to Update & Security
• On the right, locate and click View update history

• From the list, note the KB number that fails to install with the error code
• Go to Microsoft Update Catalog page, type in the KB number and press Search
• Download the update and install it manually

Solution 4. Reset Windows Update Components

• Open Command Prompt as administrator again
• Copy and paste the following commands, pressing Enter after each:
  net stop bits
  net stop wuauserv
  net stop appidsvc
  net stop cryptsvc
  Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*”
  rmdir %systemroot%\SoftwareDistribution /S /Q
  rmdir %systemroot%\system32\catroot2 /S /Q
  regsvr32.exe /s atl.dll
  regsvr32.exe /s urlmon.dll
  regsvr32.exe /s mshtml.dll
  netsh winsock reset
  netsh winsock reset proxy
  net start bits
  net start wuauserv
  net start appidsvc
  net start cryptsvc

• Restart your PC

Solution 5. Use Windows Installation Media

• Download Windows 10 installation media from the official website
• Open the tool once it installed
• Agree to license terms
• Choose Upgrade this PC now

• Wait for the update to be installed