How to fix RESULT_CODE_HUNG error in MS Edge and Google Chrome?

RESULT_CODE_HUNG is the label Chromium gives to a process that hung, which means it stopped responding and was ended. Chrome and Edge show it on the Aw, Snap! page. It is not a Windows error code, so start by finding out whether one site, one extension or the whole browser is the cause.

Facts checked on 16 October 2026. Steps written for Steps read against Windows 11 25H2 and Windows 10 22H2 with current Chrome and Edge. We did not reproduce the crash ourselves, because no vendor page says what makes a process hang; the meaning comes from the Chromium source and the steps from Microsoft and Google help pages..

What RESULT_CODE_HUNG means in Chrome and Edge

RESULT_CODE_HUNG is one of five exit codes in the Chromium source file content/public/common/result_codes.h. The comment next to it reads "Process hung." Chrome and Edge are both built on Chromium, so both can show it. It means a browser process stopped responding and the browser ended it.

The tab then shows the crash page. Google lists "Aw, Snap!" on its error page as "Chrome is having problems loading the page". Microsoft Edge has its own crash page, and users report that it reads This page is having a problem.

We could not find a Google or Microsoft help page that names RESULT_CODE_HUNG, and Windows has no entry for it. Treat any page that claims one single cause as a guess.

What can make a browser process hang, from cheapest test to most work

Google and Microsoft publish no numbers for this code. The table follows what their own help pages tell you to check when a page crashes, ordered by how little each check costs. Each cause points to one fix.

How to fix RESULT_CODE_HUNG in Chrome and Edge

Fix 1 to Fix 2 show whether the page, the site or your browser is at fault and take five minutes. Fix 3 to Fix 6 deal with the browser itself. Fix 7 and Fix 8 cover security software, malware and damaged files. Fix 9 changes the DNS provider and is a last test.

Fix 1. Reload the page and open it in another browser

4 minutesNo riskThe error appeared once, or only one site fails.

A hung process can be a one time stall, and reloading starts the page in a fresh process. Google also says that when other sites open normally and only one site crashes, that site might be the cause, so a second browser or device tells you whether the fault is the site or your own setup.

1. Click Reload on the crash page, or press Ctrl + R.
2. If the same page appears, close that tab and open the address in a new tab.
3. If the whole browser is frozen, close it from Task Manager and start it again. Step by step: Close a frozen app (Task Manager, Force Quit).
4. Open the same address in Edge if you used Chrome, or in Chrome if you used Edge. A phone on mobile data is a second test.
5. If it fails everywhere, the site has a problem. Report it to the site owner and try again later.
6. If it works elsewhere, the problem is in this browser or this PC. Go on to the next fix.

Fix 2. Open the page in a private window

2 minutesNo riskThe page fails in your normal window but works in another browser.

Chrome's Incognito window and Edge's InPrivate window start without your saved data and, in their default setting, without extensions. If the page loads there, the cause is something saved in your normal profile.

1. In Chrome, press Ctrl + Shift + N, or select the three dots and New Incognito window.
2. In Edge, press Ctrl + Shift + N, or select Settings and more and New InPrivate window.
3. Type the address of the page that crashed.
4. Note whether it loads.

Fix 3. Turn off extensions and turn them on one by one

5 to 10 minutesLow riskThe page loads in a private window but not in the normal one.

An extension runs inside the page and can stall it. The private window test points to your profile, and extensions are the most common part of a profile that you can switch off in one go.

1. In Chrome, type chrome://extensions in the address bar and press Enter. In Edge, type edge://extensions.
2. Turn off the switch of every extension.
3. Open the page that crashed.
4. If it loads, turn the extensions back on one at a time and reload the page after each one.
5. Remove or update the extension that brings the crash back.

Fix 4. Free memory and restart the PC

5 minutesNo riskYou keep many tabs, apps or downloads open, or the PC has not restarted for days.

Microsoft says the computer may have run out of memory and cannot load the site while also running your apps, extensions and programs. A restart also ends leftover background processes of the browser.

1. Close every tab except the one that shows the error.
2. Close other apps and pause any downloads.
3. Uninstall extensions you do not need.
4. Select Start > Power > Restart. Do not use Shut down, because Fast Startup can keep parts of the old session.
5. Open the browser and the page again.

Fix 5. Update Chrome or Edge

5 minutesNo riskThe error started after an update, or the browser has not been closed for a long time.

Microsoft lists updating Edge as a first step for a crashing browser, and Chrome updates the same way. An update only takes effect after the browser restarts.

1. In Chrome, type chrome://settings/help in the address bar and press Enter. The page checks for an update by itself.
2. In Edge, select Settings and more, then Settings, then About Microsoft Edge.
3. If an update is offered, let it download and select Relaunch or Restart.
4. Open the page that crashed.

Fix 6. Clear cache and cookies

3 minutesLow riskThe page fails only in your normal profile.

Microsoft says clearing the cache will sometimes fix page display problems. For this code it is a test, because we found no source that ties cached files to a hung process.

Step by step for Chrome and Edge: Clear the browser cache and cookies. Clearing cookies signs you out of most sites, so have your passwords ready or clear only the cache first.

1. Open Delete browsing data. Press Ctrl + Shift + Delete. Or select More (the three dots at the top right) > Delete browsing data.
2. Choose how far back to delete. Select a time range at the top, such as Last hour. To clear everything, open More next to the ranges and choose All time.
3. Choose what to delete. Check Cached images and files. Check Cookies and other site data too if a site will not sign you in. Uncheck anything you want to keep.
4. Delete the data. Select Delete from this device.

These steps were written for Chrome for Windows (screenshot: Windows 11 26H2). The full page with the other versions and what each result means: Clear the browser cache and cookies

Fix 7. Update the security software and scan for malware

15 minutes to 2 hoursNo riskEvery site crashes, also in a private window.

Microsoft lists both steps for a crashing Edge: scan the device for malware, and check that third party security software such as Norton or McAfee is up to date. Chrome and Edge share the same process design, so both steps apply to both.

1. Open your antivirus program and install every program update, not only the virus definitions.
2. Restart Windows if the program asks.
3. Run a full scan with Microsoft Defender as in How to scan for malware with Microsoft Defender.
4. Open the browser and test several sites.

1. Open Windows Security. Select Start, type Windows Security and open the app.
2. Open Virus & threat protection. Select Virus & threat protection. Under Current threats you see when the last scan ran, how long it took and how many files it checked.
3. Run a quick scan. Select Quick scan. If Windows Security thinks a deeper scan is needed, it tells you when the quick scan is done.

   

4. Open Scan options. If the quick scan finds nothing and you still suspect an infection, select Scan options under Current threats.
5. Run a full scan. Select Full scan and start it. It checks every file and program on the device, so it takes much longer than a quick scan. Leave the PC on until it ends.

   

6. Or scan one folder. To check only a download or a USB drive, select Custom scan in Scan options and choose the folder. You can also right-click a file or folder in File Explorer and select Scan with Microsoft Defender. On Windows 11 you may have to select Show more options first.
7. Read Protection history. Go back to the first page of Windows Security and select Protection history. Select a card to expand it and see the details.

   

These steps were written for Windows 11 25H2 and 26H2, Windows 10 22H2. The full page with the other versions and what each result means: How to scan for malware with Microsoft Defender

Fix 8. Repair Edge or reset Chrome

10 minutesRead the warningOnly one of the two browsers fails, or every earlier fix failed.

Microsoft gives Repair as the step for an Edge that keeps crashing and says repair should not affect your browser data and settings. Chrome has no repair button, so its reset to default settings is the nearest step.

1. Edge: close every Edge window, then press Win + I and open Apps > Installed apps.
2. Find Microsoft Edge, select the three dots next to it and then Modify. On Windows 10 select the entry and then Modify. If Modify is missing, your organization manages Edge, so ask IT.
3. Confirm the prompt, connect to the internet and select Repair.
4. Chrome: type chrome://settings in the address bar and press Enter.
5. Select Reset settings, then Restore settings to their original defaults, and confirm with Reset settings.

Fix 9. Change the DNS provider in the browser

5 minutesLow riskPages are slow to start in other browsers too, and every other fix failed.

A browser process that waits for a name lookup can look frozen. We found no Google or Microsoft source that ties DNS to RESULT_CODE_HUNG, so treat this as a last test and undo it if it changes nothing.

1. Chrome: select the three dots, then Settings > Privacy and security > Security.
2. Turn on Use secure DNS, choose With, and pick Google (Public DNS) from the list.
3. Edge: select Settings and more > Settings > Privacy, search, and services and scroll to Security.
4. Turn on Use secure DNS and choose a service provider from the list.
5. Open the page that crashed.

RESULT_CODE_HUNG still appears: what to check and who can help

If the code survives every fix, collect facts before you ask anyone. A hung process is not a hardware verdict, but a PC that is short of memory or slow to respond in general is worth a look.

1. Note the browser version from chrome://settings/help or from About Microsoft Edge.
2. Note whether the page fails in a private window, in the other browser and on another device.
3. Write down which fixes you tried and which extensions and security programs are installed.
4. In Edge, select Settings and more > Help and feedback > Send feedback. In Chrome, use the feedback link in its Help menu.

How to keep RESULT_CODE_HUNG from coming back

Frequently asked questions

What does RESULT_CODE_HUNG mean?

It is a Chromium exit code. The Chromium source file result_codes.h describes it as "Process hung." That means a browser process stopped responding and was ended, which makes the tab show the Aw, Snap! page in Chrome or a problem page in Edge. The code does not say why the process hung, and neither Google nor Microsoft documents a single cause. Fix 1 to Fix 2 are the quickest tests to narrow it down.

Is RESULT_CODE_HUNG a Windows error code?

No. It has no hex value and Microsoft's error code lists do not contain it. It comes from the browser, not from Windows, so tools that repair Windows system files do not target it. A repair of Windows can still be worth a try when several programs misbehave, but the first steps belong to the browser: pages, extensions, memory and updates, as in Fix 1 to Fix 5.

Is it the website or my PC?

Test it. Open the same page in the other browser and on another device. Google says that when other sites open normally and one site crashes, that site might be the cause, and you should tell its owner. If the page works elsewhere and fails only in one browser, the cause is in that browser or its profile, and Fix 2 and Fix 3 are the next step.

Why does Edge show the same code as Chrome?

Both browsers are built on Chromium, and the code lives in shared Chromium code. Edge draws its own crash page, which users report as This page is having a problem, but the code at the bottom is the same. The fixes also match: Microsoft's own page for a crashing Edge lists updating, malware scans, restarting, third party security software and Repair, which are Fix 5, Fix 7 and Fix 8 here.

Should I turn off my antivirus to fix it?

No. Turning protection off is not a fix, and Microsoft's page only asks you to check that third party security software is up to date. Update the program, run a Defender scan and restart as in Fix 7. If you want to test for one minute, pause protection, test the page and turn it back on at once. Step by step: Turn off Microsoft Defender protection for a moment.

Can too many tabs or too little memory cause it?

Microsoft says a computer may run out of memory and then cannot load a site while it also runs your apps, extensions and programs. We found no source that ties this to RESULT_CODE_HUNG in particular. Closing tabs and apps and restarting the PC costs nothing, so Fix 4 is worth doing early, especially on a PC with little memory.

Will clearing the cache fix RESULT_CODE_HUNG?

Maybe, but we found no source that says so for this code. Microsoft says clearing the cache will sometimes fix page display problems, so it is a fair test. Do it after the private window test and the extension test, because clearing cookies signs you out of most websites. Fix 6 explains how and links the full steps.

Is RESULT_CODE_HUNG a virus?

Not by itself. It only says that a browser process hung. Malware that interferes with browsers can cause crashes, and Microsoft lists a malware scan among the steps for a crashing Edge, so a full Microsoft Defender scan is a sensible step when every site crashes. Fix 7 shows how. A single site that crashes in every browser is a problem of that site, not of your PC.

My Chrome shows Kod błędu: RESULT_CODE_HUNG. Is it the same error?

Yes. Kod błędu is Polish for error code, and the code RESULT_CODE_HUNG itself is not translated. Chrome in any language shows the same code. This page is in English, but the menu names in the steps match the English versions, and Chrome shows the other language's names in the same places. The fixes are the same.

Do I need to reinstall the browser?

Rarely. Try the tests and updates first. For Edge, use Repair in Installed apps, which Microsoft says should not affect your browser data and settings. For Chrome, a reset to default settings comes first. A full reinstall only makes sense when a repair or reset did not help, and Fix 8 covers the order.