How to fix
RESULT_CODE_HUNG error in MS Edge and Google Chrome
on Windows

Hello. I have been trying to use my browser but when I type in the URL, I receive an "Aw, Snap" message with an error code RESULT_CODE_HUNG. Why does it keep happening? Any tips would be appreciated.

RESULT_CODE_HUNG error in MS Edge, Google Chrome, and other browsers is a common issue but not a problem directly related to a particular thing. The most common reason for this error is a poor or unstable internet connection.[ref en-1] So first, make sure it is working fine by trying to open different pages and on different devices to rule it out as a cause. If other pages are also not operating smoothly, we suggest contacting your ISP (Internet service provider), so they can assist you in fixing the connection issues.

Other possible causes for the error can be outdated browsers, DNS[ref en-2] not working properly, and many more. "Aw, Snap!" is a message no one wants to see when they are surfing the web. This error can appear with different codes. We have previously written about ERR_SOCKET_NOT_CONNECTED, and STATUS_ACCESS_VIOLATION. These errors can also appear if there is something wrong with the website. You can check if the issue is caused by a particular browser by trying to open the page on a different one.

In some cases, these types of errors were found to be caused by operating system malfunctions. If you want to fix any possible system errors, like registry issues, we suggest using a maintenance tool like [d1]. Besides, it can also clear your browsers automatically from cookies and cache[ref en-3] which could be causing the error. If you do not want to use the software, or you have tried it and it did not work, you can begin the troubleshooting process.

When you have ruled all of the most common causes for the RESULT_CODE_HUNG error in MS Edge and Google Chrome, you can follow our step-by-step guide, and try updating your browsers, clearing cache and cookies, disabling extensions, changing the DNS service provider, or just resetting the browsers completely.

Solution 1. Reload the Website

Sometimes reloading the particular page that is causing problems fixes issues and glitches. Try reloading the particular site on Chrome and Edge by clicking the Reload button or pressing the Ctrl + R keys.

Solution 2. Open the site in Private Mode

Google Chrome:

• Press the Ctrl + Shift + N keys or click on the three dots in the top right corner and choose Incognito mode window
• As the window opens, try launching the page

Microsoft Edge:

• Press the Ctrl + Shift + N keys or click on the three dots in the top right corner and choose the New InPrivate window
• Try to open the website

Solution 3. Update your Browser

Google Chrome:

• Type chrome://settings in the address bar and hit Enter
• Click on About Chrome and wait till it will check for the latest chrome version
• Once you find the latest updated version make sure to download it

Microsoft Edge:

• Click on the three dots or Options button
• Click on Help and feedback and About Microsoft Edge option
• If any update is available, it will start downloading the update automatically
• Restart your browser

Solution 4. Clear Cache and Cookies

Google Chrome:

• Press the Ctrl + Shift + Del keys on your keyboard
• At the pop-up window make sure all the three boxes are checked, and from the dropdown menu set the Time range to All time
• Click on the Clear Data option

Microsoft Edge:

• Press the Ctrl + Shift + Del keys on your keyboard
• In the Clear Browsing Data dialogue box choose Cookies, other site data and Cached images and files
• Press on the Clear button

Solution 5. Disable Extensions

Google Chrome:

• Go to the address bar and type chrome://extensions and press Enter
• Uncheck the enabled extensions to disable them all

Microsoft Edge:

• Click on Settings, more options and choose Extensions
• Disable all the extensions

Solution 6. Change the DNS Service Provider

Google Chrome:

• Click on the three-dot menu
• Choose Settings
• Choose the Privacy and Security option and click on Security
• Head down to the Advanced section and check if the Use secure DNS is switched on
• Switch to With radio button
• From the drop-down menu choose Google (Public DNS)
• This will set 8.8.8.8 as the prime DNS and 8.8.4.4 as a secondary one

Microsoft Edge:

• Click on the three-dot menu
• Now head to the browser Settings
• Select the Privacy Search Services section
• Head to the right pane and scroll down to the Security section
• Search for Use Secure DNS to specify how to look up the network address for websites
• Enable the option to choose a service provider
• Now you can see different service providers and select the one you to want to use
• As you select the one, your Secure DNS feature is the Edge browser is enabled
• Visit the same website and see if the error is fixed

Solution 7. Reset Your Browser

Google Chrome:

• Launch Chrome and in the address bar type chrome://settings and hit Enter
• Scroll down and click on the Advanced
• Click on the Reset and Clean up section
• Scroll down to the Restore settings to their original defaults
• Click on Restore for opening the Reset settings
• Click on the Reset settings button

Microsoft Edge:

• Press Windows + X keys and choose Settings
• Under the Apps and features option, find Microsoft Edge
• Click on the Modify button
• Choose the Repair option
• If the Repair option won’t work, then choose Reset