Question
Issue: How to fix “Default gateway not available” error?
Hi. I usually use Ethernet for my internet connection, as it is more stable, and I never had problems with it. I have recently installed a new copy of Windows 10, however, and I now keep encountering the error stating that Default getaway not available, and my Ethernet connection does not work anymore. Thus, the only way I can connect to the internet is via the WiFi. What is the problem?
Solved Answer
The default gateway[1] is an access point which is used by a networked computer to send out the information to a device in another network. For example, if your PC is requesting a connection to a certain internet web page, it first runs through a default gateway and then retreats from the local network, and only then connects to the internet.
The word “default” defines that it is used by default unless the used program stipulates utilizing another gateway. Without this feature, users would not be able to access the internet, and the network would remain disconnected from other networks.
Countless users reported[2] “Default getaway not available” error when troubleshooting the internet connection problem. Windows Network Diagnostics usually comes up with the following:
Troubleshooting was unable to automatically fix all the issues found. You can find more details below.
Problems found
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
There are several reasons why people might be getting the “Default getaway not available” error, including:
- Corrupt or outdated drivers
- Wrong Power Management settings
- Wrong router frequency
- Inadequate security software, etc.
Several methods can be used to fix “Default getaway not available” error. Our expert team prepared detailed instructions on how to achieve that. Please read below.
In this video you will find useful information:
Step 1. Update your Network Adapter drivers
Drivers are links that connect a computer's hardware with software and make sure that these two can communicate properly. The issue with drivers is that they can stop working at any time, or get corrupt when a device manufacturer releases new drivers. Nevertheless, you should first try updating your network adapter drivers and see if it helps you fix “Default getaway not available” error:
- Type in Device Manager into Cortana's search box (alternatively, right-click on the Start button and select Device Manager)
- Find Network Adapters and expand the category
- Right-click on the device that you are using, and pick Update Driver
- Next, choose Search automatically for updated software and let Windows install the newest version
- Restart your PC
The process of updating drivers manually can be a pain, especially when multiple ones need to be updated. Therefore, automatic solutions like Smart Driver Updater can be used to update your drivers automatically. You will be notified that the new driver is released and all you have to do is click Update without performing any further actions.
Step 2. Uninstall anti-virus software
While anti-virus solutions are essential for the complete protection of your PC from trojans, keyloggers,[3] spyware, ransomware and other types of malware, the third-party software might interfere with normal operation of Windows 10 and cause “Default getaway not available” error. Therefore, you should uninstall your current anti-virus software the following way:
- Simultaneously press on Ctrl+ Shift + Esc
- In the Task Manager, right-click on security software and pick End task
- Type in Apps & Features into Cortana's search box
- Locate the installed software and click Uninstall
- Reboot your computer
You can also use a tool Perfect Uninstaller which make the removal process much easier. Additionally, you should turn on the default anti-virus program Windows Defender on, or use another third-party security tool like ReimageMac Washing Machine X9.
Step 3. Perform netshell reset command
- Type in cmd or Command Prompt in the search bar
- From the search results, right-click on it and select Run as administrator
- Enter the following into the Command Prompt window: netsh int ip reset
- Hit Enter and reboot your PC after the command is executed
Step 4. Change Power settings
Many users reported that changing Power Management settings helped them fix “Default getaway not available” error. To do that, follow these instructions:
- Right-click on the Start button and select Device manager
- Expand Network Adapters section
- Locate your network adapter and double-click on it
- Go to Power Management tab and uncheck the Allow the computer to turn off this device to save power
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Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue...
- ^ Bradley Mitchell. What Is a Default Gateway in Networking?. Lifewire. Tech Untangled.
- ^ John ElenaMueller. Windows 10 Default gateway not available. Microsoft. Community forums.
- ^ What is a Keylogger: A Brief on a Dangerous and Malicious Tool. Comodo. Cybersecurity research team.
