How to fix
Logitech G435 headphones turn off unexpectedly
on Windows

Hello. I recently bought Logitech G435 headphones and they randomly turn off. I saw other people complaining about the same issue. Is there a way to fix it?

Logitech G435 headphones are a gaming headset that is designed to provide high-quality audio and a comfortable fit for extended periods of use. The G435 headphones are compatible with a variety of devices, including computers, consoles, and mobile devices, and they can be connected using Bluetooth or a 3.5mm audio jack.

If you're experiencing issues with your Logitech G435 headphones turning off unexpectedly, it can be quite frustrating. There are a few possible causes for this issue. One possible cause of this issue is a low battery or a problem with the charging cable. If the issue persists, it's possible that the firmware on the headphones is outdated. You can try updating the firmware by downloading the Logitech G Hub software.

Additionally, make sure that the headphones are properly connected to your device. If you're using Bluetooth, try connecting to a different device or trying a different Bluetooth connection method (e.g. using a Bluetooth dongle). If none of these solutions work, there may be a hardware issue with the headphones. In this case, you can contact Logitech support for further assistance.

Solution 1. Check the battery

Make sure that the battery is fully charged and that the charging cable is properly connected to the headphones. If the battery is low, charge the headphones for at least 2 hours before attempting to use them again.

Solution 2. Reset the headphones

You can try resetting the headphones by pressing and holding the power button for 10 seconds. This will reset the connection between the headphones and your device.

Solution 3. Check the connection

Make sure that the headphones are properly connected to your device. If you're using Bluetooth, try connecting to a different device or trying a different Bluetooth connection method (e.g. using a Bluetooth dongle).

Solution 4. Check for interference

If you're using the headphones wirelessly, there may be interference from other devices that is causing the connection to drop. You can try moving the headphones and your device to a different location to see if this resolves the issue.

Solution 5. Update driver

If you're using an outdated driver for your Logitech gaming headset, it may cause the headset to turn off unexpectedly. To avoid this issue, make sure to update to the latest driver for your headset.

• Open the Start Menu
• Go to the Device Manager by searching from the search bar
• Expand the Audio Inputs and Outputs devices
• Select the driver for your Logitech gaming headset
• Right-click on it and select the Update Driver option
• Follow the instructions on the screen to complete the update
• Restart your PC and check if the issue has been resolved

Solution 6. Update the firmware

If the headphones are experiencing issues with connectivity, it's possible that the firmware is outdated. You can try updating the firmware by downloading the Logitech G Hub software and following the instructions for updating the firmware on the Logitech support website.

Solution 7. Check the audio settings

Make sure that the audio settings on your device are set correctly. For example, if you're using headphones with a computer, make sure that the audio output is set to the headphones and not the built-in speakers.

Solution 8. Try a different device

If you're using headphones with a specific device, try using them with a different device to see if the issue persists. This can help determine if the issue is with the headphones or with the device you're using.

Solution 9. Fix underlying Windows issues

If the headphones are working fine when connected to another device besides Windows, it must mean that there are issues with your Windows device in particular. You can use a PC maintenance tool like [d1] that can fix most system errors, BSODs,[ref en-1] corrupted files, registry[ref en-2] issues, or clear cookies and cache[ref en-3] automatically. 

Solution 10. Check for physical damage

If the headphones are damaged, this could be causing the issue. Check the headphones for any visible signs of damage, such as bent or broken parts, and contact Logitech support if you suspect that the headphones are damaged.

Solution 11. Contact Logitech support

If none of the above solutions work, you may have a hardware issue with the headphones. In this case, you can contact Logitech support for further assistance.