How to fix
Microsoft Bookings not working
on Windows

Hello. Today, for some reason Microsoft Bookings is not working and I receive an error message. I tried reloading the page and re-opening the browser but nothing works. What could be the issue?

Microsoft Bookings is a scheduling application developed by Microsoft. It allows businesses and organizations to set up appointments with their clients, customers, or patients online, without the need for a receptionist or other administrative staff. Microsoft Bookings is part of Microsoft's Office 365 suite of products and can be accessed through an Office 365 account.

The issue with Microsoft Bookings not working can cause significant disruptions for businesses and organizations that rely on the application to manage their appointments. Users may experience error messages when trying to access the service or encounter issues with scheduling appointments. Some people report seeing this message: 

Something went wrong. We couldn't book that appointment. Please reload the page and try again.

Possible solutions for Microsoft Bookings not working may include checking for updates or restarting the application, clearing the cache, or contacting Microsoft support for assistance. However, the specific solution will depend on the cause of the issue and may require further investigation by an IT professional.

In this guide, you will find 5 steps that should help you fix Microsoft Bookings not working. However, the manual troubleshooting process may be lengthy. The cause could also be related to underlying operating system issues. To fix them, you can use a repair tool like [d1], which can fix most system errors, BSODs,[ref en-1] corrupted files, registry[ref en-2] issues, or clear cookies and cache[ref en-3] automatically. Otherwise, follow the step-by-step instructions below.

Method 1. Check Server Status

To determine whether the Microsoft Server is undergoing maintenance or experiencing an outage, visit the Microsoft Service health page. Additionally, you can stay updated by following @MSFT365Status on Twitter to see if they have posted any announcements regarding ongoing maintenance. If numerous individuals are experiencing the same issue, there may be server downtime.

Method 2. Verify Microsoft 365 Subscription

Microsoft Bookings is part of Microsoft's Office 365 suite of products and requires an active subscription to function properly. If a user's subscription has expired, is inactive, or has been suspended, it can cause issues with accessing Microsoft Bookings or other Office 365 services. Verifying the subscription status can help ensure that the subscription is active and up-to-date, which can resolve the issue.

• Close all Office apps on your Windows device
• Navigate to your Microsoft Account page
• If asked to sign in, enter your account credentials
• Navigate to Services & subscriptions

• Check the Office's subscription status

Method 3. Re-enable Bookings for your Account

• Sign in to Microsoft 365 Admin Center
• Navigate to Settings > Org settings
• Click on the checkbox beside Allow your organization to use Bookings to disable or enable the service
• Click on Save Changes

Method 4. Clear Browsing Data

When browsing data is accumulated over time, it can cause the browser to slow down, become unresponsive, or display pages incorrectly. This can also result in the malfunctioning of certain browser-based applications, such as Microsoft Bookings.

Chrome:

• Open Google Chrome and click on the three vertical dots at the top right corner
• Click on Settings and navigate to Security and Privacy
• Click on Clear Browsing Data
• Check all the options
• Click on Clear Data

Edge:

• Launch Edge browser
• Open Settings and more
• Switch to the Privacy and services section
• Navigate to Clear browsing data
• Check the boxes next to what you want to clear from browsing data
• Select Clear now

Method 5. Contact Microsoft Support

• Sign in to Microsoft 365 Admin Center
• Navigate to Support > New service request
• Follow the instructions on-screen