How to fix
0x80180018 error when adding a second account
on Windows

Hi, I am attempting to add a second work account to my Windows PC, but I keep getting the 0x80180018 error. Any tips on how to get rid of it?

Managing multiple accounts on a single device has become an integral aspect of the modern computing experience. For Windows users, the ability to switch between work or school accounts offers a seamless way to compartmentalize and balance different facets of life on one machine. These accounts provide a dedicated environment for various applications, personalized settings, and private files. Moreover, they enhance security by segregating access to critical resources. Indeed, the multifaceted utility of Windows accounts is hard to overstate.

However, like all technology, the process of managing multiple Windows accounts is not always without its difficulties. Some users report encountering an error code, 0x80180018, when they attempt to add a second account to their Windows operating system. This error typically signifies a problem with communication between the client device and the Microsoft account service, or it may denote a licensing issue.

The error often arises when users are configuring accounts for Microsoft's services such as Office 365 or Azure. The 0x80180018 error suggests a connection failure between the local device and the Microsoft servers. Such a communication problem could be due to a myriad of issues, including network problems, system misconfiguration, or faulty updates. On the other hand, the error might also point to a licensing issue. It's possible that the user's license for a particular service has expired, been misallocated, or isn't correctly recognized by the system.

Despite the frustrating nature of error 0x80180018, solutions are available. Users might need to inspect their network settings, review their device's configuration, or verify their license status with Microsoft. It's worth noting that the exact solution will largely depend on the root cause of the error.

In some cases, general-purpose tools can aid in diagnosing and addressing system issues. For instance, a tool like the [d1] PC repair tool can be beneficial to use. This utility can analyze and troubleshoot a variety of general system errors. While it may not specifically target the 0x80180018 error, it could potentially help to resolve underlying system issues that may indirectly contribute to this error's manifestation.

1. Create local account first

Sometimes, creating a local account first and then adding the work or school account can sidestep this error.

• Go to Settings > Accounts > Other people > Add someone else to this PC.
• Click on I don’t have this person’s sign-in information > Add a user without a Microsoft account.
• Input a username and password, then click Next.
• Now, return to the main accounts page, click on the newly created account, and select Connect to work or school.
• Input your work or school account information and follow the prompts to connect to the account.

2. Troubleshoot your network

The error may be due to network connection issues. Correcting these can help to re-establish communication with Microsoft servers. Running a network troubleshooter might help here.

• Right-click on Start and pick Settings.
• Go to Network & Internet section.
• On the right side, find the Advanced network settings section.
• Click Network troubleshooter and wait.
• The fixes should be automatically applied.

3. Reset account settings

Incorrect account settings might be causing the problem. Resetting your account settings can help clear any incorrect configurations.

• Go to the Start Menu, then Settings, and then to Accounts. Here, select Access work or school.
• Find the account that's causing the error and disconnect it.
• After disconnecting, restart your computer. Once it boots back up, return to the same settings page and reconnect the account.

4. Check your license

Incorrect or expired licenses might be triggering the error. Ensuring your licenses are valid and active can help prevent this issue.

• Sign into your Microsoft account online.
• Navigate to the Services & subscriptions section.
• Here you'll be able to see all your licenses. Check the status of each and ensure they're active and valid. If any issues are spotted, follow the prompts provided to rectify them.

5. Install all Windows updates

Sometimes, the error could be due to an outdated Windows operating system. Regular updates are released to fix bugs and enhance system performance, thus resolving potential issues like error 0x80180018.

• Type Updates in Windows search and press Enter.
• When the new window opens, click Check for updates and wait.
• If there are optional updates available, install them as well.
• Restart your computer to implement the changes.