How to fix
Xbox app error 0x87e0000f
on Windows

When I'm trying to download any game through the Xbox app (I also have a Game Pass subscription), I always receive error code 0x87e0000f at around 50-60%. How can I fix this?

With its seamless integration of gaming capabilities with the operating system, the Xbox app is an important component of the Windows environment. It enables users to control their Game Pass memberships, access a huge game library, and establish connections with their Xbox systems. Game Pass subscribers and regular users can download and play games directly from Xbox servers.

However, during the download process, some users may encounter error code 0x87e0000f. This error typically appears when the download reaches approximately 50%, accompanied by the message:

Something unexpected happened. Reporting this problem will help us to understand it better. You can wait a bit and try again or restart your device. That may help. Error code: 0x87e0000f.

Causes of error code 0x87e0000f in Xbox app

Error code 0x87e0000f can occur due to several reasons. Common causes include:

• Service Issues: Problems with Xbox Live services or other related services can interrupt downloads.
• Internet Connection: Unstable or slow internet connections may cause the download to fail.
• Outdated Windows: Running an outdated version of Windows might lead to compatibility issues with the Xbox app.
• Microsoft Store/Xbox App Problems: Corrupt or incomplete installations of the Microsoft Store or Xbox app can trigger this error.
• Gaming Services Issues: Problems with the Gaming Services component in Windows can also cause download errors.

Potential solutions

In order to fix issue 0x87e0000f, you might need to look into a few different options. The problem can be addressed by making sure that all necessary services are operating as they should, checking your internet connection, and updating Windows to the latest available version. It may also be necessary for you to repair or reset the Xbox app, Gaming Services, and Microsoft Store.

For detailed instructions on these and other steps, refer to the section below.

Using a PC repair tool like [d1] can also help fix underlying Windows issues automatically, ensuring a smoother gaming experience.

Fix 1. Cancel the download and restart it

Sometimes, restarting the download process can resolve temporary issues that caused the error.

• Cancel the current download.
• Close the Xbox app completely.
• Reopen the Xbox app and start the download again.

Fix 2. Check Xbox Live server status

The issue might be due to Xbox Live service outages or maintenance.

• Visit the Xbox Live status page online.
• Ensure all services are running smoothly.
• If there are issues, wait until they are resolved before trying again.

Fix 3. Update Windows

Outdated Windows versions can cause compatibility problems with the Xbox app.

• Type Updates in Windows search and press Enter.
• When the new window opens, click Check for updates (or Install all if pending) and wait.
• If there are optional updates available, install them as well.
• After updating, restart your computer.

Fix 4. Update Xbox app and Gaming Services in Microsoft Store

Keeping the Xbox app and Gaming Services updated can prevent many issues.

• Open Microsoft Store.
• Click on Library.
• If updates are pending, click Update all.
• Otherwise, click Get updates.
• Wait till the apps are updated.
• Restart your computer after the update is complete.

Fix 5. Run Windows store apps and Network troubleshooters

Built-in troubleshooters can automatically detect and fix issues with the Xbox app and network.

• Type Troubleshoot in Windows search and hit Enter.
• Click Additional troubleshooters/Other troubleshooters.
• Scroll down to find Windows store apps and select it.
• Click Run the troubleshooter/Run.
• Wait till the process is finished and apply the fixes.
• Repeat this with the Network troubleshooter.

Fix 6. Set relevant services to Automatic startup

Ensuring that relevant services start automatically can prevent download issues.

• Type Services in Windows search and press Enter.
• Scroll through the list and ensure the following services are running: Windows Update, Xbox Live Auth Manager, Xbox Live Game Save, and Xbox Live Networking Service. If any are not running, right-click on the service, select Properties, set the Startup type to Automatic, and click Start if the service is stopped.
• Click OK and close the Services window.
• Restart your computer and check if the issue with the Xbox app persists.

Fix 7. Reset Microsoft Store cache

Resetting the Microsoft Store cache can resolve download issues caused by corrupted cache files.

• In Windows search, type wsreset.exe and press Enter.
• Wait till a black window shows up – do not interact with it or close it.
• Once it's gone, the Microsoft Store should restart.
• Try downloading apps once again.

Fix 8. Repair or reset Xbox app/Microsoft Store/Gaming Services

Repairing or resetting these apps can fix underlying issues causing the error.

• Right-click on Start and pick Apps & Features/Installed apps.
• Scroll down to locate the Xbox app and click Advanced options.
• Click Terminate and Repair.
• If that does not help, try the Reset option instead.
• Repeat the same with the Microsoft Store and Gaming Services.