Reset the Microsoft Store when it is not working (wsreset)

Steps written for Windows 11 26H2 (build 26300).

1. 1

   Clear the Store cache

   Press Windows + R, type wsreset.exe and select OK. A blank Command Prompt window opens; after a short while it closes and Microsoft Store opens by itself.

   

2. 2

   Open System components

   If the problem stays, select Start > Settings > System > System components. Next to Microsoft Store, select the three dots and Advanced options. If Microsoft Store is not listed there, look for it in Settings > Apps > Installed apps.

   

3. 3

   Repair first

   Scroll to Reset and select Repair. Repair keeps the app's data. Open the Store and check whether it works.

   

4. 4

   Reset if Repair did not help

   Select Reset and confirm. This deletes the Store app's data on this PC; your purchases stay in your Microsoft account. Open the Store and sign in again.

Steps written for Windows 10 22H2.

Microsoft ended support for Windows 10 on October 14, 2025. The Store can still be reset the same way as before.

1. 1

   Clear the Store cache

   Press Windows + R, type wsreset.exe and select OK. A blank Command Prompt window opens; after a short while it closes and Microsoft Store opens by itself.

2. 2

   Open the Store's advanced options

   Select Start > Settings > Apps > Apps & features. Select Microsoft Store, then Advanced options.

3. 3

   Repair first

   Select Repair, then open the Store and check whether it works.

4. 4

   Reset if Repair did not help

   Select Reset and confirm. Open the Store and sign in again.