Coinbase works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Try a private window: Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time. 3. Try another browser: If the site works in a different browser, update or reset the one that fails. 4. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 5. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 6. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 7. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Coinbase down?

Q: Is Coinbase down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Coinbase is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From status.coinbase.com, read 3 min ago.

Our check, from Germany

Answered in 273 ms

Request to www.coinbase.com, 4 min ago. 288 of 288 checks in the last 24 hours succeeded, median 157 ms.

Is Coinbase working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Open incidents

Delayed Sends - TON Network

investigatingStarted Oct 16, 05:29 UTC

We are aware that users may be experiencing delayed sends on TON Network. Receives, Buys, Sells, and Fiat withdrawals/deposits are not affected. We are investigating this issue and will provide an update shortly. Rest assured, your funds are safe.

Celestia - Delayed Sends and Receives

identifiedStarted Oct 12, 22:24 UTC

Sends of Celestia are now being processed. Receives are still delayed while we continue to investigate. Buys, Sells, and Fiat withdrawals/deposits remain unaffected.

Osmosis (OSMO) - Delayed Sends and Receives

investigatingStarted Oct 12, 18:18 UTC

We are aware that users are experiencing delayed sends and receives of Osmosis. Buys, Sells, and Fiat withdrawals/deposits are not affected. We are investigating this issue and will provide an update shortly. Rest assured, your funds are safe.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Try a private window. Open the site in a private (incognito) window. If it loads there, a browser extension or stale cookies are in the way: clear the site's cookies and cached files, then disable extensions one at a time.
Try another browser. If the site works in a different browser, update or reset the one that fails.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Still stuck? Search our guides for Coinbase, browse all fix guides, or describe your case.

Recent incidents

from the official feed, read 27 min ago

NEAR - Delayed Sends/Receives

ResolvedStarted Oct 15, 06:45 UTCResolved Oct 15, 16:33 UTC

Delayed Sends/Receives - Kusama Network

ResolvedStarted Oct 15, 01:57 UTCResolved Oct 15, 03:02 UTC

Delayed Fiat Deposits — India

ResolvedStarted Oct 14, 23:16 UTCResolved Oct 15, 00:38 UTC

Site Performance - Coinbase Website

ResolvedStarted Oct 14, 22:20 UTCResolved Oct 14, 22:22 UTC

Delayed Transactions - ALEO

ResolvedStarted Oct 12, 06:03 UTCResolved Oct 12, 16:04 UTC

Delayed Sends and Receives - EGLD (MultiversX)

ResolvedStarted Sep 19, 08:49 UTCResolved Oct 11, 00:19 UTC

Delayed Sends - APT

ResolvedStarted Oct 10, 23:24 UTCResolved Oct 11, 00:10 UTC

Questions and experiences

Ask about this page: members and our editors answer. Reading is open; writing needs a free account.

0 comments

…