Issue: Whenever I try to login to Teams I get this error: “We're sorry – we've run into an issue. Error code 80090016.” What does this mean? I have been dealing with this for almost two weeks now.
Solved Answer
When trying to log in to Microsoft Teams on Windows, you might encounter the “We're sorry – we've run into an issue. Error code 80090016” message, which typically means that the Trusted Platform Module (TPM) has malfunctioned. TPM is a critical component that provides hardware-based security functions, such as managing cryptographic keys and protecting sensitive data.
Issues related to TPM can often disrupt the proper operation or login process of Teams or other Microsoft Office apps. There are several possible causes for the issues, such as out-of-date firmware, hardware problems, or incompatibilities brought on by new upgrades or software modifications. We are here to help you permanently fix the 80090016 error since it is understandable that not being able to connect to Teams can be a serious issue.
Cleaning the Teams cache is a common method to fix this problem. The cache holds temporary files that let the application function better, but they can occasionally become corrupted and cause issues like 80090016.
Another effective solution is to clear the BrokerPlugin folder, which is associated with the authentication processes in Teams. Corrupted or outdated files in this folder can also lead to the error code 80090016, and clearing it can help resolve the issue.
While these methods are often sufficient, some users might require additional solutions to fully address the problem. This could involve more advanced troubleshooting steps, all of which we describe below. Before proceeding, we recommend scanning the system with FortectMac Washing Machine X9 to make sure that no underlying Windows issues are causing Teams error 80090016.
Keeping Teams updated ensures you have the latest features and bug fixes, which can resolve many issues including error code 80090016.
Clearing the cache removes temporary files that might be corrupted, which can fix authentication and loading issues.
Removing the BrokerPlugin folder can resolve issues related to authentication processes within Teams.
Using the Online Repair option can fix any issues with Office applications that might be affecting Teams.
Repairing or resetting the Teams app can resolve issues caused by corrupted app files.
Reinstalling ensures that all application files are in their proper state, which can fix persistent errors.
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