Issue: So I was using Paint 3D and suddenly my PC froze for a few seconds and then the app's window became grayed out and crashed. I then reopened Paint 3D and when I tried to open my latest project I was working on when it crashed, an error popped up saying “Can't open that file. Something went wrong.” What's going on?
Solved Answer
To generate and modify 3D models and 2D photos, users often choose Paint 3D – a free program that can be downloaded from the Microsoft Store. Because of its accessibility and adaptability, it has gained popularity among professionals and casual users alike with its user-friendly interface and assortment of tools. However, despite its many benefits, some users encounter issues, such as the “Can't open that file” error.
You may find that you are unable to open the file you were working on, which can be frustrating and result in lost effort. This problem frequently happens after Paint 3D crashes. The “Can't open that file” error is typically reported by users who experience an unexpected crash, causing the application to refuse to open the previously edited file.
Several factors could contribute to this issue, including bugs within Paint 3D that can lead to instability and crashes, as well as updates to Windows or the application that might introduce compatibility issues preventing files from opening properly. Additionally, corrupt files or problems with the file's metadata can also be a source of this error.
You have a few options to fix the “Can't open that file” error. Running the Store app troubleshooter can help identify and fix problems related to the Microsoft Store apps while repairing or resetting Paint 3D through the app settings may resolve any internal corruptions. Clearing the cache can eliminate any temporary data, and as a last resort, reinstalling Paint 3D can ensure a fresh start with the latest version. Detailed instructions on these methods will be provided below this article.
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The Store app troubleshooter can help identify and resolve issues with apps downloaded from the Microsoft Store, including Paint 3D. This tool is designed to detect problems and apply necessary fixes automatically.
Repairing or resetting Paint 3D can resolve issues by fixing any corrupted files within the app without affecting your settings or data.
Clearing the Microsoft Store cache can resolve issues related to app installations and updates, including problems with Paint 3D.
Reinstalling Paint 3D ensures you have the latest version and can resolve issues caused by corrupted installation files.
If, for some reason, you can't uninstall the app in a regular way, you can always employ PowerShell to do so:
Keeping Windows up to date can fix compatibility issues and ensure all system components work correctly with Paint 3D.
Updating Paint 3D to the latest version can resolve bugs and improve stability.
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