Zoom works for others but not for me. What can I do?

1. Check whether it is only this device: Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service. 2. Update or reinstall the app: Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change. 3. Try the web version: If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it. 4. Check date and time: Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now. 5. Restart the router and the device: Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service. 6. Flush the DNS cache: Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again. 7. Turn off VPN and proxy for a moment: VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set. 8. Change the DNS server: If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Is Zoom down?

Q: Is Zoom down right now?

Operational. Both signals agree: the official status feed and our own check.

No, Zoom is up right now

Both signals agree: the official status feed and our own check.

Official status

All Systems Operational

From www.zoomstatus.com, read 2 min ago.

Our check, from Germany

Answered in 75 ms

Request to zoom.us, 2 min ago. 288 of 288 checks in the last 24 hours succeeded, median 62 ms.

Is Zoom working for you?

One click, no account. It helps others see whether the problem is widespread.

We are still collecting reports. The numbers appear once 20 people have answered within 24 hours.

Response time, last 24 hours

measured from our server in Germany

Time to first responseFailed check

One request every 5 minutes from a single location (Falkenstein, Germany). It shows how the answer time changes; it is not the speed you will see on your own connection.

Works for everyone else? Fix it on your side

Check whether it is only this device. Open the service on your phone using mobile data instead of Wi-Fi. If it works there, the problem is your home network or this computer, not the service.
Update or reinstall the app. Sign out, close the app completely, install the latest version and sign in again. Old versions are often cut off after a server-side change.
Try the web version. If the website works but the app does not, the problem is local to the app: clear its cache or reinstall it.
Check date and time. Sign-in fails when the device clock is wrong. In Settings > Time & language turn on "Set time automatically" and press Sync now.
Restart the router and the device. Unplug the router for 30 seconds, plug it back in, wait until it is online again, then restart the computer. This clears stuck connections and gives you a fresh route to the service.
Flush the DNS cache. Windows may still remember an old address for the service. Open Command Prompt as administrator and run the command below, then try again.
ipconfig /flushdns
Turn off VPN and proxy for a moment. VPN exit servers are often rate-limited or blocked. Disconnect the VPN, and in Settings > Network & internet > Proxy make sure no manual proxy is set.
Change the DNS server. If the name still does not resolve, switch DNS in Settings > Network & internet > your connection > DNS server assignment to a public resolver such as 1.1.1.1 or 8.8.8.8.

Guides that mention Zoom

Fix

Recent incidents

from the official feed, read 25 min ago

Service Degradation Affecting Zoom Clips

ResolvedStarted Oct 14, 02:03 UTCResolved Oct 14, 19:58 UTC

This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363

Service degradation affected Zoom AI Companion in US region

ResolvedStarted Oct 14, 17:03 UTCResolved Oct 14, 17:19 UTC

This incident has been resolved and the affected services have been restored.

Service Degradation Affected Sandbox Creation in ZoomMate

ResolvedStarted Oct 14, 09:39 UTCResolved Oct 14, 09:44 UTC

This incident has been resolved and the affected services have been restored.

Service degradation affecting Zoom Meeting API in US region

ResolvedStarted Oct 13, 09:32 UTCResolved Oct 13, 16:22 UTC

This incident has been resolved and the affected services have been restored.

Service degradation affecting Zoom AI Companion in US region

ResolvedStarted Oct 12, 11:09 UTCResolved Oct 12, 11:20 UTC

This incident has been resolved and the affected services have been restored.