How to fix Discord error "Unable to confirm payment method" in Windows?

Issue: I have been using Discord Nitro for several years and at the time of the renewal I noticed that I lost access to it. I then checked the payment history and Discord is not accepting my payments with an “Unable to confirm payment method” error.

Solved Answer

“Unable to confirm payment method” is an error message that users might receive whenever they attempt to perform a payment transaction on the Discord app, usually when they want to purchase or renew a subscription for Discord Nitro.

Discord is among the most prominent communication applications, especially when it comes to gaming communities – and now beyond that, as the app is also used by investors, sports enthusiasts, TV show watchers, and more.

Those who use the app often might want to enhance its functions with the help of subscription-based Discord Nitro. Not only does it expand the capacity of file uploads (up to 50MB/500MB) but it also provides other benefits like custom emojis, special badges, custom profiles, and more.

For most users, the “Unable to confirm payment method” error occurs when they try to renew their subscription, although it can also happen for those who are trying to purchase it for the first time. While one would think that the reason is insufficient funds in the account, this is not the case.

You might encounter the “Unable to confirm payment method” error when entering incorrect banking details, so you should double-check it first. If that's not the case and the payment is still failing, there are other methods you could try in order to fix the error and perform the transaction.

In the below guide, you will find several methods for how to fix the issue where your Discord payments fail. In case you are experiencing broader issues on your Windows device, we recommend trying powerful PC repair software FortectMac Washing Machine X9.

How to fix Discord error "Unable to confirm payment method" in Windows?

Fix 1. Verify banking details

This solution involves ensuring that the banking details entered for the payment are accurate. Incorrect details are a common reason for payment failures.

  • Open the payment settings in your Discord account.
  • Check the banking information you have entered, such as card number, expiration date, and CVV.
  • Ensure that the name and billing address match those associated with the bank account or credit card.
  • Correct any mistakes and save the changes.
  • Try the payment process again.

Check banking details

Fix 2. Update payment method

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Sometimes, updating or changing the payment method can resolve the issue. This is useful if the current method is no longer valid or experiencing temporary issues.

  • Go to the payment settings in your Discord account.
  • Remove the current payment method.
  • Add a new or alternate payment method.
  • Ensure all details are correctly entered.
  • Attempt the payment transaction again with the new method.

Add payment method

Fix 3. Check account funds

Ensure that there are sufficient funds in the account linked to the payment method. Insufficient funds can lead to payment failure.

  • Log into your bank account or credit card account online or via its mobile app.
  • Check the available balance to ensure enough funds are present.
  • If funds are low, make a deposit or transfer to increase the balance.
  • Once funds are sufficient, try the payment on Discord again.

Fix 4. Contact bank for authorization

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Sometimes banks flag unfamiliar transactions as suspicious. Contacting your bank to authorize the transaction can resolve this.

  • Call your bank's customer service number.
  • Inform them of the attempted transaction on Discord.
  • Ask if they have flagged it as suspicious.
  • If yes, request them to authorize future transactions of this nature.
  • After authorization, try the payment on Discord again.

Fix 5. Clear browser cache and cookies

If using Discord on a web browser, clearing cache and cookies can resolve issues related to stored data conflicts.

Clearing cookies and cache can resolve issues related to outdated or corrupted data stored by your browser that might be causing conflicts with YouTube.

Google Chrome

  • Click on Menu and select Settings.
  • Under Privacy and security, pick Clear browsing data.
  • Select All time under the time range.
  • Select Browsing history, Cookies and other site data, as well as Cached images and files.
  • Click Clear data.

Mozilla Firefox:

  • Click on the menu button (three horizontal lines) in the upper-right corner of the Firefox window.
  • Select Settings from the drop-down menu.
  • From the panel on the left side, click on Privacy & Security.
  • Scroll down to the Cookies and Site Data section, and click on Clear Data.
  • Ensure both boxes for Cookies and Site Data and Cached Web Content are checked, and then click on Clear.

Remove browser cookies and data

MS Edge

  • Open Edge and click on three horizontal dots (Settings and more).
  • Select Settings and then pick Privacy, search, and services on the left.
  • On the right side of the window, scroll down to find the Clear browsing data section.
  • Click Choose what to clear.
  • Select All time under the time range.
  • Pick all the sections and click Clear now.

Fix 6. Contact Discord support

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If all else fails, reaching out to Discord's customer support can provide specific assistance or identify if there's a problem on their end.

Contact support

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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