How to fix Xbox App (XboxPcApp.exe) crashing on Windows?

Issue: Xbox application on Windows 10 is constantly crashing at startup. I checked the event log and it says “Faulting application name: XboxPcApp.exe.” I also can't install or uninstall games, so there's something definitely wrong.

Solved Answer

Xbox App is Microsoft's platform for purchasing, downloading, and playing games on Windows systems. However, some users have reported a recurring issue where the Xbox app crashes, rendering them unable to enjoy or install games. The diagnostic logs pinpoint the cause of these crashes as XboxPcApp.exe itself.

As is usual with many Windows errors or application crashes, there is no universal reason why these issues happen. In this case, the issue could be related to the whole Windows gaming ecosystem, such as the Xbox app itself, Gaming Services, and even the Microsoft Store.

A buggy application, corrupted files within the Xbox app, or malfunctioning related services can all be potential culprits. Therefore, there are numerous things you can do in order to fix Xbox app crashes on Windows. Below you will find numerous methods that could help you fix this issue.

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How to fix Xbox App (XboxPcApp.exe) crashing on Windows?

Fix 1. Use Windows Store Apps troubleshooter

Windows Store Apps troubleshooter is a built-in tool in Windows that can automatically detect and resolve issues with Windows Store apps, including the Xbox app.

  • Type Troubleshoot in Windows search and hit Enter.
  • Click Additional troubleshooters/Other troubleshooters.
  • Scroll down to find Windows store apps and select it.
  • Click Run the troubleshooter/Run.
  • Wait till the process is finished and apply the fixes.
  • You can also try running the Windows update troubleshooter.

Run troubleshooter

Fix 2. Reset Microsoft Store cache

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Resetting the Microsoft Store cache can help resolve issues related to app downloads and updates, which might be affecting the Xbox app.

  • Type WSReset.exe in the Windows search bar and press Enter.
  • Wait till a black pop-up window shows up – do not close it.
  • The pop-up window will close soon, and the Windows Store should reopen.

Fix 3. Check for corrupted files

Certain commands run via elevated Command Prompt can help repair corrupted system files that may be causing the Xbox app to crash.

  • Type in cmd in Windows search.
  • Right-click on Command Prompt and select Run as administrator.
  • When User Account Control shows up, click Yes.
  • In the Command Prompt window, paste the following command and hit Enter:
    sfc /scannow
  • Next, use the following commands, pressing Enter each time:
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    (Note: if you get an error executing this last command, add /Source:C:\RepairSource\Windows /LimitAccess to it and try again).
  • Reboot your system.

SFC and DISM

Fix 4. Install all Windows updates

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  • Enter Updates in the Windows search bar and hit Enter.
  • Select the Check for updates button and wait.
  • If optional updates are available, make sure to install them as well.
  • Open the Microsoft Store.
  • Navigate to the Library section.
  • Click on Get updates and wait for the installation to complete.
  • Finally, restart your system when the process is done.

Fix 5. Repair or reset Xbox app, Gaming Services, and Microsoft Store

Repairing or resetting these apps can help resolve issues with their functionality, potentially resolving Xbox app crashes.

  • Right-click on Start and select Apps & Features.
  • Scroll down to find Microsoft Store and click Advanced options.
  • Scroll down again and click Terminate and Repair.
  • Next, click Reset.
  • Repeat this process with the Xbox app and Gaming Services.

Repair or reset

Fix 6. Ensure Xbox Live Multiplayer is connected

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An active Xbox Live Multiplayer connection is essential for the proper functioning of the Xbox app.

  • Right-click on Start and pick Settings.
  • Go to the Gaming section.
  • Select Xbox Networking on the left.
  • Under Xbox Live multiplayer, make sure the Internet connection shows as Connected.
  • If not, you can click the Fix it button and follow the on-screen instructions.

Xbox Networking

Fix 7. Make sure relevant services are running

Description: These services are essential for the Xbox app to function correctly. Ensuring they are running is vital to prevent crashes.

  • Type Services in Windows search and press Enter.
  • In the Services window, find and double-click on Xbox Accessory Management Service.
  • Set the Startup type to Automatic and click Start if the service is not running. Click OK.
  • If the service was already running and set to Automatic, right-click it and select Restart.
  • Repeat the process with the following services:
    • Live Auth Manager
    • Live Game Save
    • Live Networking Service
    • Gaming Services
  • Close down Services and try launching the Xbox app.

Services

Fix 8. Reinstall Xbox app

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Completely reinstalling the Xbox app can help resolve issues stemming from corrupted app files.

  • Right-click on Start and pick Apps and Features.
  • Scroll down and find the Xbox app.
  • Select it and pick Uninstall > Uninstall.
  • Follow the prompts to remove the app.
  • Restart your computer and reinstall the app.

Fix 9. Reinstall Microsoft Store

If the Microsoft Store itself is causing issues with the Xbox app, reinstalling it can help.

  • Type PowerShell in Windows search.
  • Right-click on PowerShell and select Run as administrator.
  • In the new window, copy and paste the following command, pressing Enter after:
    Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage
  • With the next command, you will install the Store:
    Add-AppxPackage -register “C:\Program Files\WindowsApps\Microsoft.WindowsStore*\AppxManifest.xml” -DisableDevelopmentMode
  • Press Enter and close down PowerShell.

Reinstall Microsoft Store

Fix 10. Reinstall Gaming Services

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Reinstalling Gaming Services can resolve issues related to this component, which is crucial for the Xbox app's functionality.

  • Open PowerShell as administrator.
  • Type these three commands, pressing Enter each time:
    PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

    get-appxpackage Microsoft.GamingServices | remove-AppxPackage –allusers

    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  • Once done, close down PowerShell and restart your computer.

Fix 11. Perform an in-place upgrade

An in-place upgrade of Windows can help repair system files and resolve issues with various applications, including the Xbox app.

  • Visit the official Microsoft website and download Windows 10 installation media (Windows 11 version).
  • Double-click the installer, select Yes when UAC shows up, and agree to the terms.
  • Select Upgrade this PC now and click Next.
  • Windows will start downloading the needed files.
  • Agree to the terms once again and click Next.
  • Before installing, make sure that you are happy with your choices (otherwise, you can click Change what to keep option).
  • Finally, click Install to begin the upgrade process.

In-place upgrade

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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