How to fix 0xd0000225 PIN login error in Windows?

Question

Issue: How to fix 0xd0000225 PIN login error in Windows?

Hello. When I try to login to my Windows computer using the PIN I get this message: “Something went wrong and your PIN isn't available (code: 0xd0000225). Restart your device to see if that fixes the problem.” I tried to restart but it did not help. How do I fix this?

Solved Answer

Windows 10 and Windows 11 have a feature called Windows Hello.^[1] It provides users with a more secure way to get instant access to their Windows devices using a PIN, facial recognition, or fingerprint. Using a PIN is easier and safer to sign in to your device because your PIN is only associated with one device and it is also backed up for recovery with Microsoft account.

Using a PIN to log into a Windows computer is also faster than using a password, which is why most people choose this option. However, recently some users encountered an issue where they cannot log in to their devices. They receive this message:

Something went wrong and your PIN isn't available (code: 0xd0000225). Restart your device to see if that fixes the problem.

When some users tried to log in to their device using a PIN, just like they always do, they received a 0xd0000225 error. It is unknown why exactly this problem happens. In this guide, you will find 3 steps that should help you fix 0xd0000225 PIN login error in Windows.

However, manual troubleshooting can be a lengthy process, so you can use a maintenance tool, like FortectMac Washing Machine X9 that can automatically fix most system errors, BSODs,^[2] corrupted files, and registry^[3] issues. Otherwise, follow the step-by-step instructions below.

Solution 1. Rename the NGC folder

• Restart your computer while holding the Shift button
• The Advanced Startup menu will open on the boot
• Go to Troubleshoot
• Now, go to Advanced Options and select Command prompt
• Run this command to take ownership of the folder:
  icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET

• Run this command to rename the folder:
  Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc.old
• Close the command prompt then click to return to the first screen
• Click to continue to normal boot
• Sign in using your password, and then configure your PIN again

Solution 2. Re-add your login PIN

• Press the Windows key + I on your keyboard to open Settings
• Go to Accounts on the left pane and scroll down to select Sign-in options
• Click to expand the PIN (Windows Hello) tile and select Remove
• Click on Remove again on the next dialogue to proceed
• Enter your device password and click on the OK button to confirm the removal
• Go back to expand the PIN (Windows Hello) tile and click on the Set up button

• Input your device password and click the OK button to proceed
• Input your new PIN and click the OK button to save it
• Restart your PC and sign in with your PIN to check if the issue is fixed

Solution 3. Reset your PC in Safe Mode

• On the Windows sign-in screen, press and hold the Shift key while you restart your computer to boot the system into Safe Mode
• After your PC restarts to the Choose an option screen, select Troubleshoot
• Next, click on Reset this PC
• Select Keep my files to proceed

• On the next screen, choose Cloud download and click on Next
• Wait for the process to complete
• Set up another sign-in PIN

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