How to fix a hacked Facebook account?

by Ugnius Kiguolis - -

Question

Issue: How to fix a hacked Facebook account?

I need help. I cannot enter my Facebook account as it says “wrong password,” even though I checked it several times. I suspect that it might be hacked. Do you have any solutions for that?

Solved Answer

Since its release back in February 2004, Facebook became the most popular social media platform globally, hosting as many as 2.7 billion active users.[1] The application can be accessed via a desktop computer, iPhone/Android phone, or tablet, as long as it is connected to the internet. 

Naturally, it was only a matter of time when Facebook would be targeted by felons, and there are several different ways of how the platform can be abused to fulfill their malicious goals. For example, hacked Facebook accounts are among the main ways for threat actors to monetize by spamming malicious links to victims' friends. By far, the most devastating issue is when users are sent malware-laden links, as they then get infected with a type of Facebook virus.

Facebook account comprises of a lot of information about you, including your email, phone number, work you have done in the past, your birth date, relationship status, friend list, and much more. Such information is typically hidden from users who are not Facebook friends. Indeed, there are many malicious parties that would find suchlike personal information extremely valuable.

There are several ways how your Facebook account could get hacked. One of the most common reasons is the phishing links that users receive via the Messenger. Millions of users took the bait after opening the video with their name and profile picture on it – a phishing campaign is commonly known as the “Is that you” virus, and remains most the most prominent ways of getting infected with malware.

How to secure and fix hacked Facebook account?

Users might install add-ons on their Facebook accounts. These malicious applications are created in large quantities, so it does not help that Facebook removes such apps from the platform as soon as they are reported enough times. This might be one of the reasons why users have to deal with a hacked Facebook account.

Finally, there is independent malware that can steal all types of information from your computer, including your login credentials. Koobface, Dridex, AZORult, Vidar, and many others possess such functionality. Therefore, as a first step to recover hacked Facebook account, you should perform a full system scan with security software. Also, you should remediate your computer with a repair software such as ReimageMac Washing Machine X9, which would replace malware-damaged system files with brand new ones and ensure that the computer is operating at its best.

An now, lets find out how to fix and secure your hacked Facebook account.

Step 1. Scan your computer for malware

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Anti-malware software is extremely important for any computer.[2] It is the only way to protect yourself from the most dangerous viruses out there. There are several security applications available that you could download for free – although experts recommend investing in an advanced third-party solution to ensure the best security. Nonetheless, if you are using Windows OS, you can quickly scan it with Windows Defender:

  • Type in Security into Windows search and click Windows Security
  • Select Virus & Threat protection
  • Choose Scan options
  • Select Full scan and then click Scan now.Scan for malware

If you are using a Mac, you should employ a third-party application such as Intego, and perform a full system scan with it.

Step 2. Change your Facebook password

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To recover needed system components, please, purchase the licensed version of Reimage Reimage recovery tool.

Even though hacked Facebook account would send malicious links or friend requests, it does  not mean that the attackers took their time to change your password. Therefore, if you are able to access your account after you noticed suspicious activity on it, you should change your password immediately.

  • On your Facebook page, press the arrow (Account) button at the top-right corner
  • Select Settings & Privacy and then pick Settings
  • Go to Security and Login
  • Under Login, select Change password
  • Type in the Current password and then a new one
  • Select Save Changes.Change Facebook account password

Important: if you used your Facebook password for other accounts, it is crucial to change password there as well. In case you don't, hackers can use this data to access your other accounts, steal money, and perform other malicious actions.

Step 3. Recover hacked Facebook account using Facebook Help Center

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To recover needed system components, please, purchase the licensed version of Reimage Reimage recovery tool.

If you are unable to access your hacked Facebook account, you should rely on Facebook Help Center.

  • Go to Facebook's Compromised Account page
  • Click Your account has been compromised and type the required informationReport compromised account
  • You might be presented with several suggested accounts. Pick the right one
  • Enter the old password and implement the reset instructions
  • The email address is likely to be different than yours so click No longer have access to these? button
  • Type your email address and the account recovery procedure will start. You should be able to access your lost account within 24 hours.

Step 4. Log out of all active sessions

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This step is extremely important, as active session would allow malicious actor to access your account. Here's how to do it:

  • Go to Settings & Privacy > Settings once again
  • Select Security and login
  • Under Where You're Logged In section click See More
  • Press Log Out Of All Sessions at the bottom-right.Log out of all active sessions

Step 5. Uninstall useless Facebook apps

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To recover needed system components, please, purchase the licensed version of Reimage Reimage recovery tool.

Some apps can access your data. You should check the Apps and Websites section of your Facebook account and get rid of everything suspicious:

  • Go to Settings & Privacy > Settings once again
  • On the left, select Apps and Websites
  • On the right, you will see a list of active apps that are using your data (you can view each of them individually)
  • Tick a checkbox near the app your want to get rid of
  • Click Remove at the top.Remove Facebook apps

Step 6. Enable two-factor authentication

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To recover needed system components, please, purchase the licensed version of Reimage Reimage recovery tool.

Finally, enabling two-factor authentication[3] on your Facebook account is highly likely to prevent you being hacked again in the future.

  • Go to Settings & Privacy > Settings > Security & Login
  • Scroll down until you find Two-Factor Authentication section
  • Click on Use two-factor authentication
  • Select Text Message (SMS) or Authentication App
  • Pick an existing number or select Add Phone Number option and select ContinueAdd two-factor authentication
  • You will receive a notification that the two-factor authentication is on.

Additional security tips

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To recover needed system components, please, purchase the licensed version of Reimage Reimage recovery tool.

Ensure you change your password at least once every few months or more often if you regard it necessary. Make a phrase comprised of characters and numbers. Add your telephone number and additional security questions to recover the hacked accounts faster in a hijack. Finally, never reuse your passwords! Instead, rely on a password-managing application to ensure the best security (you will also not have to rely on your memory to access your accounts).

Recover files and other system components automatically

To recover your files and other system components, you can use free guides by ugetfix.com experts. However, if you feel that you are not experienced enough to implement the whole recovery process yourself, we recommend using recovery solutions listed below. We have tested each of these programs and their effectiveness for you, so all you need to do is to let these tools do all the work.

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Do you have any trouble?
If you are having problems related to Reimage, you can reach our tech experts to ask them for help. The more details you provide, the better solution they will provide you.
Reimage - a patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats.Reimage - a patented specialized Mac OS X repair program. It will diagnose your damaged computer. It will scan all System Files and Registry Keys that have been damaged by security threats.
This patented repair process uses a database of 25 million components that can replace any damaged or missing file on user's computer.
To repair damaged system, you have to purchase the licensed version of Reimage malware removal tool.

Prevent websites, ISP, and other parties from tracking you

To stay completely anonymous and prevent the ISP and the government from spying on you, you should employ Private Internet Access VPN. It will allow you to connect to the internet while being completely anonymous by encrypting all information, prevent trackers, ads, as well as malicious content. Most importantly, you will stop the illegal surveillance activities that NSA and other governmental institutions are performing behind your back.

 

Recover your lost files quickly

Unforeseen circumstances can happen at any time while using the computer: it can turn off due to a power cut, a Blue Screen of Death (BSoD) can occur, or random Windows updates can the machine when you went away for a few minutes. As a result, your schoolwork, important documents, and other data might be lost. To recover lost files, you can use Data Recovery Pro – it searches through copies of files that are still available on your hard drive and retrieves them quickly.

 

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

Contact Ugnius Kiguolis
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